Transporting Employees to Greatness

Ashley Menger is working on building a journey map of all of the people, software and business processes from lead generation to payment. “It’s a map I wish I had when I started — I slowly gained this information over time, but needed a way to pass it on to my team,” she said. Being able to better identify efficiencies in their data grants her department the additional time to host an annual Hack Week, where employees stop all sprint work and tackle projects that will impact workflow. “The more we know about current and future strategy, the more our designs can deliver in the present.”

When she isn’t leading an in-depth training experience or teaching new hires the complexities of being a broker, Mach is most likely praising Arrive’s dynamic to her friends. “There are so many opportunities to shape the culture,” she said. One way is supporting co-workers through the Women in Logistics ERG. “It’s something that gives exposure to minorities in the transportation industry, and shows them how they can grow in a space where they might not see many people like them.” To Mach, helping unlock every employee’s potential is embedded in Arrive’s culture of learning.