This podcast was originally published on Synap Software Lab's blog: http://journeys.getsynap.com/
Show notes
Founded in 2011, YJT Solutions has emerged as a leading provider of managed IT services in the Chicagoland area. Linda MacLachlan, Founder and CEO, is sharing a few of her secrets to achieving an incredible 99% customer retention and happiness rate!
A preview of Linda's words of wisdom:
- Learning from your colossal mistakes
- Personal attention and a bit of empathy goes an incredibly long way with customers
- Creating a team that is best suited to serve your customers is less about finding a good employee and more about finding a good fit
- There is a time when it's necessary (and strategic) to walk away from a deal, leaving money on the table
At around the six-minute mark (6:00), Linda references one of her inspirations, legendary basketball coach John Wooden. Not sure who he was? Learn about him here.
Connect with Linda
LinkedIn: https://www.linkedin.com/in/lindamaclachlan
Twitter: @LindaMaclac
