Guaranteed Rate is changing the way people buy homes. In 2015, we introduced the Digital Mortgage SM solution, enabling people to get approved for a loan online in less than 30 minutes. With our low rates and dedication to customer success, we quickly became the eighth largest retail mortgage lender in the country.

5 Star Customer Service and Sales Specialist at Guaranteed Rate
 Job Description

Guaranteed Rate is looking for a customer rapport builder virtuoso with a hankering to break into sales.  Your skills go unmatched and you love nothing more than helping people figure out and get what they need - yes even on their worst day. There’s a ton of growth potential here, but you’ll need to be hungry and have an endless thirst for knowledge. If you’re a motivated, resourceful, self-starter who can mentally multi-task, then your heart is here and your home has been calling for you.

Who we are:

Guaranteed Rate is not your typical mortgage company. We are young, have tons of energy and honestly our location rocks – right off the brown line. No really, the train rumbles past our windows. Our home base is a hip office with exposed brick and duct work, windows we can actually open during the summer and an open floor plan – no cubicle life here.

Here’s what we’ve got for ya:

  • Base plus monthly performance bonus – nothing like a little motivation!
  • We’re all about flexibility – gotta love work/life balance. Our hours are Monday-Saturday 8-9 so pick your shift!
  • A free on-site nurse. Psshh who needs a doctor’s appointment when our nurse can do it all? Did we mention the free part?
  • An in-house café offering breakfast, lunch and a late afternoon healthy snack. All meals are subsidized so you’ll never pay full price.
  • Access to the office gym for only $25 a year – no really - the whole year.  Oh and for a puny fee you can take yoga, Cross Fit or boxing. We like our folks healthy and happy.
  • A 5,000 square foot rooftop deck that’s available to everyone all day and all evening with Wi-Fi, two bars, music, grills and fun umbrellas and fire pits – provided it’s not covered in snow.
  • Holiday parties? We got’em! Not just major holidays, any holiday….Marti Gras, Valentine’s Day, St. Paddy’s Day, Opening Day, Boxing Day (for our Canadian employee), Sweetest Day, Groundhog Day, etc..
  • Inter-office contests like the Great Mac-Off, Chili Cook-Off and limbo. We always keep you guessing and participating.
  • 401k with some matching, Blue Cross health care coverage – yup, dental and vision too, Short-term disability, life insurance – we got ya covered on this one, legal assistance – for a small monthly fee and did we mention the awesome rooftop deck?

While we don’t allow jeans we also don’t require suits so just look your best every day and you’ll fit right in.

So what do we want from you?

  • Touching base with warm leads, and sometimes cold, but you don’t care – you love chatting with people and helping out.
  • You’ll help good people looking for money get connected with top notch loan officers to get them in the house of their dreams.
  • You’re obsessed with serving our customers and helping them with whatever they need.
  • You’ll follow-up with your customers and ensure all of their needs are being met.
  • You’ll need to be confident, tenacious and able to make friends fast – in a single bound! Yeah kinda like Superman.
  • You can anticipate your customer needs – you’re just that good.
  • You’ll maintain a strong work ethic with a total commitment to success – we didn’t really need to say this though it’s imbedded in your DNA.

What you need to bring to the table?

  • Some sales, customer service, acting or improv experience is great – yeah we said acting and improv – we love you!
  • If you’re fresh out of college or just looking for a career change – pay us a visit!
  • If we didn’t mention it before, you should be goal oriented – you know, you see a goal and obsess about knocking it out of the park.
  • We’ll help out with motivating you, but you’ve got to have a fire in your gut too!

Who is Guaranteed Rate?

Guaranteed Rate is one of the ten largest retail mortgage lenders in the U.S. The company has become The Home Purchase Experts® by offering industry-leading self-service tools and low rate, low fee mortgages through an easy-to-understand process and unparalleled customer service. Headquartered in Chicago with approximately 175 offices across the U.S. and licensed in all 50 states, Guaranteed Rate has helped hundreds of thousands of homeowners with more than $65 billion in home purchase loans and refinances since 2000. Guaranteed Rate was ranked No. 1 in Scotsman Guide’s “Top Mortgage Lenders 2013” honors, and was recognized by Inc. magazine as the No. 4 private company job creator in the U.S. in 2013. Visit www.guaranteedrate.com for more information.

Guaranteed Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.  

Please Email your Resume/CV to [email protected] w/ the Job Title in the subject line.
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Company Reviews

Guaranteed Rate is my creative outlet. The culture is high energy and I’m encouraged to make waves by thinking big. There’s nothing more rewarding than seeing one of your ideas come to life.
Karin Straehl
Vice President of Customer Success
at Guaranteed Rate
The lines of communication are always open at Guaranteed Rate. I can reach out to anyone from CEO on down to get my questions answered. This way I’m able to ship new features/apps quickly.
Peter Tucker
Senior Software Engineer
at Guaranteed Rate
Guaranteed Rate moves fast and we learn a lot. Thanks to an openness to new technology, we often go from business needs to shipping and improving a minimal viable product within weeks. 
Ilya Bernshteyn
Software Engineer
at Guaranteed Rate
Guaranteed Rate has brought me opportunities and challenges like never before. My skill set has never grown faster.
Vinson Gracia
Senior Software Engineer
at Guaranteed Rate
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Please Email your Resume/CV to [email protected] w/ the Job Title in the subject line.
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Why work with us
Guaranteed Rate is changing the way people buy homes. In 2015, we introduced the Digital Mortgage SM solution, enabling people to get approved for a loan online in less than 30 minutes. With our low rates and dedication to customer success, we quickly became the eighth largest retail mortgage lender in the country.
Culture
We firmly believe in having a company culture that emphasizes career development combined with individual wellness. In fact, we’ve won numerous awards for it, including Chicago Inno’s “Coolest Company” recognition and being named one of Chicago Tribune’s “Top Workplaces.” We work hard, but love to have fun, too!
Perks & Benefits
Health and transportation benefits
401K match
Happy hours
5,000 square foot roof deck at corporate office
Creative workspaces designed to facilitate collaboration
On-site gym
Game room
Yoga and CrossFit classes
Onsite nurse practitioner
Healthy meals prepared by an onsite chef
Free monthly massages
Free turkeys for employees around winter holidays

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