Grubhub is the nation's leading online and mobile food ordering company dedicated to connecting hungry diners with local takeout restaurants. The company’s online and mobile ordering platforms allow diners to order directly from approximately 40,000 takeout restaurants in more than 1,000 U.S. cities and London. Every order is supported by the company’s 24/7 customer service teams. Grubhub has offices in Chicago, New York and London.

Account Advisor, Enterprise Accounts at Grubhub
About The Opportunity

Be the first of your friends to declare, “I love where I work!” and actually mean it.  Laugh hard and work hard with some of the best and brightest in the tech industry.  

 

Grubhub is the nation's leading online and mobile food-ordering company dedicated to connecting hungry diners with local takeout restaurants. The Grubhub. portfolio of brands includes Grubhub, Seamless, MenuPages and Allmenus. The company's online and mobile ordering platforms allow diners to order directly from thousands of takeout restaurants across the country and London, and every order is supported by the company's 24/7 customer service. Grubhub has offices in Chicago, New York City and London. 

With a career at Grubhub you can order your cake and eat it, too!
Some Challenges You’ll Tackle

You will be managing a portfolio of National Chain restaurant accounts. You will be tasked with developing successful partnerships by overseeing experiences and expectations while building the value of GrubHub and its affiliate sites.  Your goals will focus on retention, account maintenance, management of the Go-Live process, and revenue generation of these large group accounts.

 

Duties will include, but are not limited to:

  • Develop strong consultative relationships with Chain accounts as primary contact at Grubhub, instill trust and loyalty with all corporate contacts and franchise owners
  • Expand customer footprint through exemplary customer service and demonstrating Grubhub value proposition
  • Educate decision makers about Grubhub, its affiliate sites and all products that will enhance restaurant and diner experience on our platforms
  • Introduce and recommend additional Grubhub products to grow partnership
  • Complete Account Reviews every three months with corporate primary contacts
  • Route all escalations in a timely manner to correct internal departments and ensure proper expectations are set with Chain account
  • Coordinate with other departments for account generation, training on Grubhub tools, and scheduling Go Lives for all locations
  • Help your restaurants attract new diners and increase orders while maintaining a high quality of service to diners
  • Update and ensure the accuracy and integrity of account information

 

You Should Have

Requirements

  • Position is Salaried and exempt
  • Outstanding, positive attitude
  • Bachelor’s degree
  • 4 years of Sales experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus.
  • Native-level fluency in English is required
  • Superior written and verbal communication skills
  • Comfortable making outbound dials on the phone
  • Demonstrated track record of exceeding goals
  • Strong problem solving skills and comfortable analyzing data
  • Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar CRM a plus.
  • Passion and aptitude for working in a fast-paced and fast-growing environment
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Why work with us
Be the first of your friends to declare, "I love where I work!" and actually mean it. Laugh hard and work with some of the best and brightest in the tech industry. We want you to enjoy where you work, who you work with and what you work on. At GrubHub, you can order your cake and eat it too!
Culture
Grubhub offers a very laid back culture where they encourage all employees to contribute to the success of the organization through their entrepreneurial spirit. The organization thrives on team members of all levels interacting, collaborating and mentoring each other.
Perks & Benefits
Competitive salaries and a 401(k) plan with employer matching
$18 per week to use on the Grubhub website
Restricted stock units for all team members
Unlimited snacks and beverages
Learning and development opportunities
Flexible vacation time, paid holidays, and company outings
Casual dress code and private roof top deck

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