Account Manager
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Who We Are
Ascent helps its customers follow laws and regulations. We are a new type of company, a “RegTech” organization that combines a SaaS platform with intelligent content to help people automate compliance with rules and regulations in an easier and more cost effective way. We’re using modern techniques like machine learning and predictive analytics to stay on the cutting edge of our industry.
The Ascent platform makes it easy for compliance officers in regulated industries to see exactly what is expected of their companies, then track and report on the steps they’re taking to stay compliant. Ascent has found a way to make these time and capital intensive tasks easier to manage and cheaper to comply with. Reasonable regulation is an important part of the free market, protecting consumers and leveling the playing field. But due to their complexity and sheer volume, regulations often feel more like a punitive burden. By reducing the cost of compliance Ascent is encouraging innovation, helping existing companies stay in business, and making it possible for new companies to get started. The efficient intelligence we provide helps our customers fulfill the spirit (and letter) of their obligations in a way that lets them breathe easy and focus on creating value for their own customers through their core business.
We’re currently focused on regulations in the financial services sector, though our platform is flexible enough to eventually handle all regulated industries. We raised a $1.2M seed round in August 2016 from respected investors in this space who strongly believe in the opportunity we’re pursuing. We’re currently 10 full or part-time employees, located in Chicago at Michigan/Jackson.
Responsibilities
As trailblazers in our space we’re looking for people passionate about building new and innovative products, who aren’t afraid of challenging the status quo, and who have a thirst for knowledge and creating amazing solutions to generations-old problems.
The associate’s primary function will be to help grow new and existing relationships between our business and our customers. We would like you to own the customer relationship after the sale with some involvement pre-sale. This will include consistent execution of day-to-day communications among the existing customer base, the product development team and the sales/marketing team. You will work with the VP of Product, Aaron Droba, to ensure the product is being built effectively to deliver high quality service to our customers. Key responsibilities include:
- Initiate and attend new and current customer meetings
- Understand customer’s pain points and provide areas of product improvement
- Ensure customers understand new features and fixes, follow-up with them on a consistent basis to make sure their questions are answered to drive active usage of the product.
- Collaborate on sales collateral based on your knowledge of the customer’s usage of the product.
- Maximize client satisfaction and retention by helping companies integrate the product with their workflow
Skills/Qualifications
- Self-motivation, persistence, strong people skills, critical thinking and the ability to creatively solve problems in a timely fashion
- Excellent time management with the ability to be flexible with shifting priorities
- Strong multi-tasking skills while maintaining high attention to detail
- 3-4 years of tangible experience with client service (some industry experience preferred but not necessary)
- Excellent written and oral communication skills
- Prefer proficiency with Microsoft Excel Product Suite
- Ability to work with a cross-functional technical environment
- Experience with Salesforce.com or BaseCRM.com is preferred but not mandatory
Perks
- Medical, dental and vision insurance
- Competitive salary
- Walkable from all Loop trains and many buses on Michigan avenue
- Support/reimbursement for approved online learning courses
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