Account Manager

Our Company: Since founding the photo marketing revolution in 1998, eshots has evolved into the industry’s leading data capture platform for experiential marketing.  Voted one of Chicago’s Top-100 Digital Companies, eshots has continued double-digit growth through major enterprise agreements and direct technical integrations with the world’s most successful companies like Fiat-Chrysler, Ford, Nationwide Insurance, Mercedes-Benz, Coke, and more

The Opportunity: We’ve spent over 18 years focused on building a transparent and collaborative culture and are looking to combine high caliber talent from outside the organization with a great group of existing leaders. New customer contracts, industry-leading client satisfaction, continuous profitability and increased capital investment in our Data Capture and Business Analytics Platform have set our company up for exponential expansion over the next 3-5 years.  If you’re someone with marketing automation, digital or software services experience and are ready to join an award-winning, innovative company, we have a dynamic and passionate team that would like to meet you.

What we’re looking for:  We are seeking a versatile, proactive Account Manager who has experienced success in managing client relationships, leading multiple projects, and performing data analysis. This individual is looking for a new challenge in the Experiential Marketing industry, for a growing, privately-owned company where they can make a direct impact.  You will have an opportunity to work with the world’s largest brands and agencies to execute and measure consumer event marketing performance.

Winning Characteristics:

·         Enjoys new challenges and the opportunity to have ownership of client deliverables

·         Exceptional organizational and communication skills

·         Thrives in a fast-paced and collaborative environment, managing multiple projects and priorities

·         Genuine interest in marketing data services, technology, and reporting

·         Client-focused, problem-solver and proactive self-starter

In this role, you will:

• Oversee the entire client project delivery process, from pre-sales to post-implementation analysis
• Work with Senior Account Manager and Business Development team to verify and document internally the client project scope, goals, deliverables and timelines
• Lead external (client) and internal cross-functional team project kick-off, implementation planning and status meetings
• Work closely with clients to manage achievement of program objectives, documenting program scope, survey and data transfer requirements, providing product or process recommendations and enforcing timelines where needed
• Work cross-functionally with Production and Business Intelligence teams to schedule projects and provide specifications to ensure solutions are provided on time, accurately and within budget
• Assign any project-related tasks to Account Coordinators to accomplish project-related deliverables
• Use a mix of industry-leading tools such as Salesforce.com, Basecamp, JIRA and proprietary tools to manage client projects
• Identify and escalate new business development opportunity or program enhancements to Senior Account Manager
• Analyze data to find trends, make recommendations, and identify key insights. Leads post-event recap and recommendation meetings with the client.
• Manage and/or escalate implementation issues as needed
• Develop and maintain solid relationships with clients, identifying opportunities to add value and increase insights
• Participate in Product Development process as needed to bring forward new product-related client requests or features
• Execute Client Satisfaction Surveys post-project completion
• Travel to attend client events and meetings as needed
• Perform rotating client support role once a quarter for first year, which requires answering client calls during technical support hours (including weekends) for an opportunity to earn additional compensation and gain product experience

You must have:

·         At least 3 years of account management experience, preferably in digital or technology-driven marketing services

·         Proven project management and problem-solving skills

·         Strong data management, analysis, and reporting experience

·         Strong internal and external communication skills

·         Proficiency in MS Office Suite

·         Bachelor’s degree from an accredited university

·         Willingness to travel up to 25%

Our Core Values:

·         Change: Continuous reinvention.

·         Passion: Never give up, never give in.

·         Discipline: You can’t manage what you don’t measure.