GoHealth
We're disrupting the health insurance industry with our digital platform.
Chicago, IL

Appointment and Licensing Coordinator

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Overview:

The Appointment and Licensing Coordinator acts as the initial contact person to new agents joining the GoHealth VMO channel. This position is responsible for providing customer service, and accurate record keeping servicing both external and internal clients. The position’s goal is to expedite the process of new agents joining the VMO channel. The ideal candidate will possess the ability to efficiently and accurately execute multi-step record keeping processes to aid the communication between stakeholders, more specifically, Health Insurance Agents, Health Insurance Carriers, and internal GoHealth staff.

Responsibilities:

  • Provide a superior level of customer service to the new incoming agents to the VMO channel. This position will set the tone of the relationship between GoHealth and the Agents
  • Keep accurate records of communication and appointments for GoHealth’s Health Insurance Carrier Partners
  • Manages the production and implementation of all contracts packets for new agents
  • Tracks changes and additions of new data, appointments, and forms in a tracking database
  • Regularly executes a multi-step processes for communication, appointments and record keeping

Skills Needed:

  • Bachelors Degree or work experience equivalent
  • Excellent Customer Service presence
  • Ability to properly communicate in both verbal and written form
  • High level of detail orientation and organization skills
  • Intermediate knowledge of Microsoft Word and Excel
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What are GoHealth Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Unconscious bias training is completed by all employees and key leaders.
Diversity manifesto
Diversity employee resource groups
At GoHealth you will find a very interactive Women@GoHealth, WomeninSales, Black Lives Matter ERGs to name a few. We continue to empower employees to create employee resource groups within
Hiring practices that promote diversity
From our gender neutralized job descriptions that encourage women and underrepresented groups to apply,to our interview practices, GoHealth strives to promote diversity when hiring.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
GoHealth provides all employees access to our Employee Assistance Program (EAP) which provides well being and financial assistance. Our open PTO policy is also available for mental health days.
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
We have recently become public and will allow employees to purchase stock during certain times.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
We provide 6 weeks of paid recovery time for new mom's and two weeks of bonding time to all new parents.
Family medical leave
Company sponsored family events
Pre-COVID 19, GoHealth sponsored children's day by celebrating GoHealth families.
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Our employees are encouraged to use our open PTO policy towards volunteering.
Paid holidays
Paid sick days
Employees can use our open PTO policy towards sick leave.
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Pet friendly
Recreational clubs
We have runners groups, volleyball groups and other
Fitness stipend
Home-office stipend for remote employees
All GoHealth employees receive a work from home stipend to improve their WFH environment.
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Access to LinkedIn Learning has been provided to all employees as part of their professional and personal growth.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In addition to virtual company wide sponsored Health & Wellness Initiatives, employee referral bonuses, open vacation policy, we offer a work from home stipend to all new employees. We know that this pandemic has been difficult and working from home is a change. Every new employee receives access to a Work From Hope stipend to purchase items that will make your work from home experience much more comfortable.

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