Appointment and Licensing Coordinator
Overview:
The Appointment and Licensing Coordinator acts as the initial contact person to new agents joining the GoHealth VMO channel. This position is responsible for providing customer service, and accurate record keeping servicing both external and internal clients. The position’s goal is to expedite the process of new agents joining the VMO channel. The ideal candidate will possess the ability to efficiently and accurately execute multi-step record keeping processes to aid the communication between stakeholders, more specifically, Health Insurance Agents, Health Insurance Carriers, and internal GoHealth staff.
Responsibilities:
- Provide a superior level of customer service to the new incoming agents to the VMO channel. This position will set the tone of the relationship between GoHealth and the Agents
- Keep accurate records of communication and appointments for GoHealth’s Health Insurance Carrier Partners
- Manages the production and implementation of all contracts packets for new agents
- Tracks changes and additions of new data, appointments, and forms in a tracking database
- Regularly executes a multi-step processes for communication, appointments and record keeping
Skills Needed:
- Bachelors Degree or work experience equivalent
- Excellent Customer Service presence
- Ability to properly communicate in both verbal and written form
- High level of detail orientation and organization skills
- Intermediate knowledge of Microsoft Word and Excel