Associate Experience Director

| Chicago
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Location: Chicago, IL Department: Gorilla Group Type: Full Time Min. Experience: Experienced

For 20 years, Gorilla has been devising, creating, and implementing end-to-end ecommerce solutions. We’re a client-driven culture, looking for resourceful, motivated, and talented individuals to help us exceed our client’s expectations at every turn. We offer a challenging and rewarding environment where you’ll have the opportunity to work with leading brands, collaborate with some of the brightest people in the industry, and share in our mutual success. This includes profit-sharing and benefits that are so competitive they may challenge you to a race.

As an Associate Experience Director at Gorilla you are responsible for creating experience that fulfill client and customer needs. You are a consummate professional, strong communicator, and are committed to making sure the work we produce is purposeful. You demonstrate a thorough understanding of user experience design and take a hands-on approach to providing direction and leadership to project teams. We’re looking for candidates who are passionate about designing the way people engage and interact with our clients.

What you’ll be doing:

  • Lead requirements gathering activities that get to the heart of our business goals, user needs, and delivery requirements.
  • Mange the user experience process, drive decisions, and serve as a key point of escalation for fellow Gorillas and clients
  • Lead research, including competitive analysis, user and stakeholder interviews, analytics assessment, and benchmark analysis, to define solutions
  • Set UX direction and provides hands-on guidance and 'critical' feedback throughout the project
  • Prepare and lead presentations for deliverables, sales, conferences, events and workshops
  • Assist project teams in determining UX and staffing requirements for project
  • Mentor and manage team members

You should bring to the table:

  • 4-6+ years of hands-on experience creating interfaces, large scale websites, or applications, 2+ years experience conducting research and utilizing data to drive experience decisions
  • A compelling portfolio of work, demonstrating a breadth of user experience activities from research through experience design and validation
  • Full understanding of how to apply usability heuristics and best practices to solve business problems
  • Ability to effectively present ideas and justify concepts both verbally and visually
  • Experience working and collaborating with all levels of UX designers - we want Associate Experience Directors who are strong leaders while fostering team camaraderie
  • Proven ability to understand a customer’s needs and create strategies that support business rules/objectives.
  • Expertise Omnigraffle, Axzure, Inivision, or other tools for generating wireframes and behavior specifications
  • A great attitude and a love of collaboration
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Location

71 S Wacker Dr, Chicago, IL 60606

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