Bilingual Customer Success Specialist
Sprout Social is looking for an ambitious, experienced and tech savvy Customer Success Specialist to own the business relationship for a large portfolio of Sprout’s customers. You are passionate about customer success; excited about high volume, high velocity interactions with customers; and committed to quickly getting customers the right answers and resources. You are driven to maintain a high satisfaction rate through all interactions. You pride yourself on being organized and detail oriented. Preferably, you are a fluent Spanish speaker with verbal and written proficiency.
Our software is used by more than 17,000 brands around the world. Companies like Adobe, Pivotal Labs, Google, Uber, and Evernote rely on Sprout to create stronger relationships with their customers through social media. Our Customer Success Team wows and delights our existing customer base and continually looks for new ways to engage further with them.
Responsibilities
- Work with all segments of customers to facilitate product engagement and help with understanding new functionality
- Maintain product expertise across our platform to serve as the ultimate expert
- Direct customers to Sprout customer resources such as product guides, webinars, and customer support to make them successful
- Respond to high-impact customer issues in a fashion that inspires continued customer loyalty
- Actively handle inbound billing requests and account related questions
- Provide an amazing, personalized experience to each and every customer
Desired Skills and Experience
- 2-3 years client relationship experience in the technology industry
- Enthusiastic about technology with demonstrated technical aptitude
- Preferred written and verbal fluency in Spanish
- In-depth knowledge of social media tools
- Empathy and a unique ability to understand customer needs
- Demonstrated understanding and application of effective selling strategies and techniques
- Passionate about providing an exemplary customer experience
- Ability to deal with change and be a team player
- Excellent communication, interpersonal, and writing skills
- An ability to multitask without getting frazzled
About Sprout Social
Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success.
Team Sprout is a group of very talented, smart and passionate people with broad interests and backgrounds. We’re proud to regularly be recognized for software, product and company culture achievements. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun. We have built a benefits program to match the strength of our team. This program includes:
- Insurance and benefit options that are built for both individuals and families, including generous company contributions
- Progressive benefit programs, like our parental leave program and free Divvy bike memberships
- High-quality and well-maintained equipment - your computer will never prevent you from doing your best
- Beautiful, convenient and state-of-the-art offices in Chicago’s Loop
- Solid programs in some of the staples: transportation, disability and life insurance
- Wellness initiatives to ensure both health and financial well-being of our team
- Breakfast and lunch options onsite, and more healthy snack options and beverages than you can imagine
- Growing corporate social responsibility program that is driven by the involvement and passion of our team members