• Responsible for allocating work, monitoring productivity and compliance and ensuring specialists receive quality service in a timely manner

• Establish and manage metrics for the team and measure performance

• Serve as liaison with the other Corporate HR functions (i.e. Generalists, Sourcing, Hiring etc.) as well as with each City Office Leaders within the company

• Report weekly and monthly productivity data to ensure service deliverables are met

• Hire, train and develop team members in order for them to succeed and grow in the Company

• Review employment policies and ensure workforce compliance

• Oversee and collaborate with third party vendors as needed

• Serve as a subject matter expert on HR policies and assist team with questions

• Manage request ticketing platform and ensuring records are resolved, information is updated and issue is resolved to enhance employee satisfaction

• 3-5 years of Human Resources experience experience required with at least 2 years of Call Center management

• Bachelor’s degree in Business, Management or related field

• PHR or SPHR certification preferred

• Strong Customer Service skills

• Proven track record in the ability to improve processes, workflows, and deliver savings

• Tech savvy with call center systems and HRIS platforms

• Skilled with call center phone and ticketing systems and a data driven/analytical orientation

• Understanding of W2 and 1099 labor market

• Highly motivated and works well in a changing environment

• Operationally focused and detail oriented

• Strong consultative, project management, analytical and organizational skills

• Impactful team player, passionate, innovative, creative

• Detail oriented and ability to multitask in a fast paced environment

• Excellent communicator, work well on a team, passionate, respectful and full of integrity

• Thrives in a fast paced, scrappy, start up environment

Shiftgig is the smartest and easiest way for the hourly workforce and businesses to connect.  We’re an on-demand, mobile marketplace working with the biggest brands in the food service, hospitality, retail and warehouse industries. Our workers, which we call Specialists, use our mobile app to claim shifts and choose when, where and for who they want to work. Our Clients streamline their business by managing their temporary labor directly from the Shiftgig app.  In addition, we pre-qualify all of our Specialists, including a background check and skills assessment.