TO APPLY:

PLEASE REVIEW THE JOB DESCRIPTION BELOW AND WHEN APPLYING, PLEASE ANSWER THE FOLLOWING QUESTIONS:

1. What motivates you at work and how do you motivate others?

2. How do you respond to difficult clients?

3. Describe an outcome at work that you are proud of.

The Client Service Manager is responsible for successful execution of SoMe client projects. Managers oversee the entire project lifecycle and execution of deliverables while maintaining the SoMe standard of quality.

The position requires a candidate who is goal oriented, possesses exceptional attention to detail, and has outstanding communication skills. It will also require the candidate to manage multiple resources across various service lines while also managing timelines and project budgets. Another key aspect of this role is to have the ability to build client relationships and maintain their project and deliverable satisfaction.  

KEY DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

• Identify the business goals and needs of the client and manage team to create in scope digital activities that align with these goals.

• Work across multiple client accounts simultaneously and manage time accordingly.

• Effectively communicates strategy, complex technical jargon and results to clients, helping them understand the vision and work of the team.

• Utilize analytical skills to review results provided across digital channels.

• Experience creating effective reporting and anticipating client questions on results.

• Leverage client relationships to expand the scope of work and assist the sales team with account growth.

• Understands digital offerings to a point where he/she can work with the SoMe team to create highly effective digital marketing solutions for clients.

• Manage various resource types, coordinating different contractor schedules and aligning them with the project timeline.

• Review deliverables from the team and assure that all materials are of high quality.

• Makes tough decisions, ask questions and gives constructive feedback regularly to team at all levels in a respectful manor.

• Mentor, inspire, and train SoMe junior team members to do their best work and learn more about digital and client services.

• Keep on top of trends and news related to SoMe service line offerings.

• Identify gaps in SoMe systems and processes, contributing to the growth of the internal infrastructure.

• Research and reach out to specialists/contractors to offer clients informed solutions.

**There will be managed revenue goals that will be communicated to managers**

REQUIRED PROFESSIONAL COMPETENCIES

• Outstanding ability to think creatively, strategically, independently and identify and resolve problems.

• High levels of integrity, autonomy, ownership and self-motivation.

• Excellent analytical, organizational, project management and time management skills.

• Attention to detail and the ability to effectively multi-task in a deadline driven atmosphere.

• Must be well versed in Microsoft Office Suite, especially Excel and PowerPoint; experience using Microsoft Project, Basecamp and Google Business apps (including Drive and Analytics) is a plus.

• Extremely effective communicator and presenter using articulate thoughts and points both verbally and written.

• High level of professionalism for a wide range of clients i.e. solo business owners to multiple stakeholders within corporations.

• Gets excited at the prospect of helping to build a company and ways to provide support based on your interests and skill set.

SUPERVISORY RESPONSIBILITIES

Managers are required to oversee teams consisting of both SoMe full time staff as well as contractors for up to 8 projects.

EDUCATION and/or EXPERIENCE

• BS/BA degree required

• 3+ experience in digital client services and/or project management

TRAVEL REQUIREMENTS

Light travel may be required to client sites and to SoMe’s Atlanta location.

ADDITIONAL INFORMATION/COMMENTS

Local candidates only.

SoMe Digital Media is a leader in the field of digital marketing with clients spanning from Fortune 100 brands to storied local companies. The SoMe team focuses on cultivating one-to-one conversations with each client's audience in order to drive website traffic and brand awareness. Executing against each client's customized strategic plan, SoMe builds communities of active, engaged fans who serve as passionate brand advocates.