At Ansarada our vision is to revolutionize Mergers & Acquisitions (M&A) and to make the lives of those who work in M&A easier. Fundamental to achieving this vision will be in delivering a product experience our customers never imagined they’d have, and can’t live without.

Our Client Services team plays a key role in delivering our mission by empowering our clients with the skills and knowledge to run an amazing data room.

We are looking to hire a new Client Services team member, to support our customers who are using our cloud based software product. If you like what you read here and would thrive in a company culture that's innovative, transparent, supportive and passionate, we would love to hear from you. 

Reporting to the Client Services Manager, you'll be responsible for ensuring that every ansarada customer achieves success. It is a team-based role which empowers our data room users through high impact phone-based training and dedicated service delivery to ensure that all features and benefits of the product are fully utilised. 

Who are you?

You are fastidious about detail, passionate about service and resolving client issues. You like people, and connect with them effortlessly. You display vulnerability, and are open and transparent. You constantly seek out ways to exceed client expectations by surprising and delighting those we serve. You work through collaboration, clear communication and trust. Hungry to learn and improve yourself, you foster the same enthusiasm in others. You are passionate about delivering excellent service. You don't believe in the saying 'if it ain't broke, don't fix it! Instead, your passion propels you to find innovative ways of working and getting results.  You're an extraordinary listener and communicator who effectively conveys information verbally and in writing.

• Use our awesome technology and systems to impress, serve and train our clients
• Provide dedicated and tailored support to every user
• Be a data room guide who can advise on every stage of data room usage
• Identify new leads and opportunities and connect them with the Sales team
• Work closely with Sales to provide a seamless client experience
• Partner with Marketing to deliver a consistent and high impact message
• Inform and inspire our Design and Development teams with ideas and client feedback
• Use your natural curiosity, seeking out knowledge about the industry, ansarada's competition, our customers and other external factors that impact our business.