Overview:
Our Client Service Representatives provide the first line of support for our existing clients. Interaction with clients is over the phone and through e-mail. Our Client Services Representatives collaborate with other team members to resolve client needs. Along with these responsibilities, other duties such as assisting with training and other special projects will be assigned based on interest and initiative shown.
Responsibilities:

• Respond to calls and emails from clients, and work with customers to fully understand, troubleshoot, and resolve their needs
• Track client calls in Salesforce
• Report issues using a ticketing system
• Lead web-based training for new Textura users
• Assist with developing instructional content for training and training preparations for new hires
• Escalate tickets as necessary to developers and integration consultants
• Testing new processes for functionalities on Textura’s solutions

Experience/Education

• Associates degree; Bachelor’s degree preferred
• Approximately 1-3 years customer service or call center experience
• Strong writing and communication skills
• Highly committed, flexible, productive and team-oriented
• Salesforce experience a plus, but not required
• Ability to operate in a fast-paced environment with other project opportunity and priorities
• High level comfort of answering phones and emails

About Textura:
Founded in 2004, Textura is the leading provider of cloud-based collaboration solutions for the construction industry. Our clients, who include many of the Top 100 ENR General Contractors, use our SaaS solutions to improve productivity, mitigate risks and enhance communication.
Headquartered in Deerfield, IL, we are proud to be recognized as one of the Top 100 Digital Companies in Chicago and to be highlighted by Crain’s Chicago Business as one of Chicago’s fastest-growing companies and top job creators in 2014. Textura is dedicated to hiring people who share our passion for developing cutting-edge technology and providing exceptional client experiences. Our team thrives in a fast-paced, dynamic environment, and we foster a culture that values authenticity, creativity and intellectual curiosity. We are eager to connect with like-minded individuals who are excited about contributing to Textura’s continued success. To learn more or contact us, visit our website