LearnCore is a cloud-based training and coaching platform, focused on “mission critical” skills development and the creation of more top performers for your organization. Its collaborative technology saves time and allows participants to quickly practice a skill/response and learn from top performers.

Client Strategist at LearnCore

The Client Strategist role is a dynamic position perfect for a dynamic person. As part of the Client Strategy team, you are responsible for many aspects of the relationship with a client - from relationship management, product training, and project management. This role exists to ensure that our customers are maximizing the value of LearnCore while preventing churn and identifying areas for business growth. A typical day includes advising existing customers on adoption and roll out plans, respond to customer support tickets, administering train-the-trainers, and helping build their ROI case. To sum it all up, this role is to turn any given customer into a raving fan!

RESPONSIBILITIES:

  • Manage all post-sale aspects of the customer experience.
  • Help customers develop and execute an effective LearnCore strategy.
  • Establish timelines, educate and assist clients on implementation and rollout of account.
  • Build long-term relationships with existing clients - as well as new portfolio clients.
  • Help clients define, build, and execute strategy to exceed their goals and KPIs.
  • Quickly and easily get customers proficient with the platform.
  • Identify growth opportunities by encouraging the adoption of new LearnCore capabilities and functionality and ensure client contract renewal.
  • Plan successful marketing events and trade shows to build awareness.
  • Support and develop brand positioning and identity of LearnCore.
  • Quickly solve any and all open customer issues.Prevent customer churn and attrition.
  • Help be a creative spark in a collaborative work environment.
  • Communicate customer feedback to help guide LearnCore product roadmap.
  • Identify processes and effectively communicate both internally and externally.

REQUIREMENTS: 

  • BA/BS degree or equivalent.
  • Proven track record in digital technology, marketing agency, consulting, or similar field.
  • 4+ years of experience in a strategic customer facing role. 
  • Experience interfacing and managing high level client relationships.
  • Experience managing and successfully executing large project rollouts.
  • Positive attitude with a contagious work ethic.Creativity and a preference for working in small, collaborative teams.
  • Extremely strong writing and verbal skills.
  • Very detailed oriented.
  • A passion for LearnCore, technology, and working with clients.
  • Sense of humor – it’s going to be fun ride!
  • An understanding of the corporate training landscape, including frustrations of companies is a plus.

WHY US?

  • Results driven team work environment, no politics
  • Industry leading, multi-award winning, technology and team
  • Opportunity for product ownership, and control
  • Ability to make a significant impact in the business
  • Massive opportunity for personal and professional growth
  • Ability to be a part of something big with the future being extremely bright for LearnCore

BENEFITS & PERKS:

  • Competitive Salary + Bonus Opportunities
  • Health, Dental, Vision coverage options
  • Pre-tax transit benefit options
  • Corporate gym membership
  • Quarterly volunteer events
  • Team Building activities, ping pong and foosball tables
  • Work with multi-award winning team, management, and product
  • High growth potential
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Why work with us
LearnCore operates with one main mission in mind: to improve employee performance and make companies more productive.  We believe building a strong team is the only way to accomplish this mission.  We have found that our most successful team members so do by embodying this mission along side of our core values.  
Culture
The culture at LearnCore is best described as collaborative. Our team tackles every challenge together and we work cross functionally to solve business challenges and have a lot of fun along the way.
Perks & Benefits
HealthCare Options
Pre-Tax Transit
Learning & Development Initiatives
Corporate Gym Membership
Weekly Team Lunches

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