WE ARE OUTCOME ACTIVATORS

We are a health-tech company on a mission to activate the best health outcome possible for every person in the world. We solve hard problems - healthcare is a fragmented industry and we’re transforming it by creating an ecosystem through our technology platform that brings together all the players to collectively improve patient outcomes. Our team is entrepreneurial and thrives in ambiguity with a strong commitment to scrappy excellence to drive patient impact. We empower every Outcome Activator to own their decisions and outcomes in service to the mission, while also contributing to a collaborative environment that’s communally competitive.

With hubs in Chicago and NYC, we've been growing 100% YoY and will impact half a billion patient visits in 2017, as physicians, life science companies and patients adopt our technology platform to make better health decisions during the most critical moments at the point-of-care. With 200,000 physicians already utilizing our portfolio of 5 current products at their practices, we still bring a fresh outlook to our pursuits with humble invincibility, whether you’re new to the family or have been hustling with us since the beginning.

Join our family to activate good in the world.

WHO ARE YOU

You are a customer-centric, problem solver with the ability to delight your clients by proactively working to understand their needs. Outcome Activators persistently work to deliver improved outcomes for all players in healthcare through our platform. The Client Success Executive (CSE) is on the front lines of these efforts. You will use data and analytics to educate health systems on initiatives to activate change. Together, the Regional Vice President (RVP) and CSE teams are responsible for the retention, adoption, and growth strategy within assigned accounts that ultimately drives impact and action. As the CSE, it’s essential that you are a self-starter who takes initiative and can fearlessly pursue new ways to enhance our service and take ownership over outcomes aligned with business objectives.

You have a passion for setting the performance bar high and thrive in a culture of innovation. Experience working in Healthcare on a client facing team is a plus (5+ years). You understand how to provide world-class service for clients and have a knack for understanding their unique needs. You enjoy autonomy and taking on responsibility, but also shine when surrounded by equally ambitious, empathetic team members. You’re seeking to drive tangible impact in your next career opportunity.

PRIMARY RESPONSIBILITIES

• Implement established strategies to promote adoption of Outcome Health and make recommendations for further product activation
• Support content/media strategy changes, trainings, and product optimization
• Identify Hospital System leaders throughout given markets in collaboration with RVP of Key Accounts, Sales Ops, and Implementation teams
• Partner with the RVP of Key Accounts on the Client Success Plan, Implementation Plan, and Business Reviews
• Identify areas to promote adoption based on utilization reports and other key measurements
• Manage day to day client requests for product and/or technical support
• Maintain and update client information in Salesforce
• Ability to travel to client locations as necessary- up to 25%