BenchPrep is an enterprise SaaS e-learning company. Our platform includes data-driven personalization, game mechanics, mobile optimization, and robust instructional design. Over 30 education & training companies such as ACT and HRCI use our platform for their digital learning products, and we've helped over 1 million students reach their goals.

Client Support Specialist at BenchPrep
 Role Description:

As a Client Support Specialist, you are responsible for providing first-touch support to customers via phone and email, creating and maintaining product support resources for our clients and acting as the internal “end user champion.”

We're looking for a highly organized go-getter and problem-solver who wants to delight our customers by delivering accurate and quick assistance while maintaining BenchPrep’s professional client service experience. This candidate should be excited to play a pivotal role in supporting and maintaining the day-to-day operations of our diverse client base.

Responsibilities:

  • Field support calls and emails from clients and some end-users about platform issues or functionality questions

  • Create & maintain support resources for clients

  • Train clients on our software's functionality

  • Proactively look for ways to improve our product and internal processes in an effort to increase usability and efficiency

  • Work closely with the product team to test new feature releases and ensure product quality

  • Work closely with the Client Solutions Manager to ensure overall client and product success

Requirements:

  • Bachelor’s degree

  • 0-2 years experience in a role that put you in direct contact with customers or clients

An ideal candidate will posses the following qualities:

  • Must be a self-starter, self-learner, and have resourcefulness

  • Should feel brave leaping into the unknown and always be able to ask why

  • Be comfortable with consistent change - agility is key!

  • Be a great writer with a keen eye for the nuances of the English language

  • Love and understanding of technology, whether it be hardware, software, or other emerging technologies.

  • Possess infinite patience and a desire to turn angry customers into happy ones

Send resume to [email protected] with subject line "Client Support Specialist" and 3 sentences on why you are the perfect candidate for the job.
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Company Reviews

It's awesome being able to come in each day and work with talented coworkers on projects that millions of people use in pursuit of their education goals.
Scott Monsky
Content Manager
at BenchPrep
Because there aren't many companies that do what we do, there are lots of opportunities to create tools and processes that are entirely your own.
Katie Evans
Product Support Associate
at BenchPrep
It is an awesome feeling "wanting to go to work", being able to impact millions of users and have a great time in the process.
Nickolay Schwarz
CTO
at BenchPrep
I enjoy the challenges that are presented to me. I'm always learning something new at BenchPrep.
Eddie Garibay
Software Engineer
at BenchPrep
Our team, product and culture is legitimately one-of-a-kind and I feel lucky to be part of it.
Emily Leary
Director of Client Relations & Product Strategy
at BenchPrep
BenchPrep is a place where hearing each employee's voice in every step the company takes towards its continued success is not just an option, but an imperative.
Jordan Williams
Content Manager
at BenchPrep
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Send resume to [email protected] with subject line "Client Support Specialist" and 3 sentences on why you are the perfect candidate for the job.
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Why work with us
We’re paving our own path to success in a new and growing field. We strive to learn every day, whether we’re creating content or our latest study tool. Our creative spirit rewards risk-taking, and our collaborative culture provides transparency and meaningful feedback. We’re committed to helping students learn better, and that starts in our office.
Culture
We cultivate an office that meets everyone’s needs. Leadership asks for feedback on our environment often, ensuring our culture stays healthy as it grows. Our success stems from our collaborative, diverse team, and we’ve taken steps, such as our FWD.us partnership, to stay unique. The office that eats together stays together--we cater lunch daily.
Perks & Benefits
Competitive salary, valuable stock options, and company sponsored 401(k)
Paid medical, dental, and vision insurance via Blue Cross Blue Shield
Daily catered lunches (free for every employee)
Fun, meritocratic, mission driven, dynamic work culture
Commitment to fostering positive office culture (included, but not limited to, monthly company dinners, quarterly outings, an in-office ping pong table, cocktail hours, poker nights, etc.)
Build products that impact millions of learners worldwide
Work at a fast growing, profitable, exciting startup
Collaborate with world-class organizations to reinvent their learning strategy

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