Higi is seeking a Communities Administrator to join our team in Chicago. You’ll work with an incredibly diverse and passionate team on challenging initiatives to change the way people think about and interact with their personal health data via touch-screen health stations, mobile apps, and our online web portal. You’ll have the opportunity to work on our new Communities platform and help guide where we take the product next. If you thrive in a fast-paced, entrepreneurial environment that values team-based collaboration and risk-taking over hierarchy and fancy titles, please get in touch. This is the place for you.

This is a full time position that requires presence in Chicago (no remote workers please) and only for US citizens or Permanent Residents.

Communities

Communties is a digital platform that allows users to engage and be supported by others with similar health goals and interests. Users are able to interact through published content, challenges & chatter while leveraging the higi station and other tools that together create an environment that empowers their health and well-being journeys

What You’ll Be Doing: 

·         Serve as the administrator for the Communities solution at higi. Working directly with sponsors to manage their Communities’ environment.

·         Be responsible for managing engagement tools for partners including activity and check-in based Challenges, management of digital feed including scheduling content and monitoring comments, and managing rewards

·         Work with the Solutions Management & Product teams to continue to improve the Communities platform

·         Work directly with clients to share best practices and assist with any strategic initiatives

·         Interact with users to answer questions and to help utilize the platform

·         Responsible for delivering reporting to each customer

·         Collaborate with Retail Engagement team to ensure client satisfaction

Compensation Benefits:

·         Competitive base salary

·         Benefits package

·         Medical, dental, and visions benefits

·         Life insurance

·         Unlimited PTO

·         401(k)

Qualifications:

·         2-4 years of experience in media, advertising, or marketing preferred

·         Professional experience in community management or customer service is a must

·         BA degree in marketing or business related field

·         Experience coordinating client calls/interactions

·         Exceptional people skills

·         Highly organized and attentive to detail

·         Experience managing multiple deadline-based projects at once

·         Able to function in high-pressure situations and proactively problem solve

·         Strong analytical skills required

·         Must work well in team/collaborative environment, possessing both written and verbal professional communication skills

·         Comfortable with constant change and willing to wear multiple hats

·         Must have thorough knowledge of Microsoft Word, Excel, and PowerPoint.

·         Basic knowledge of HTML, Basecamp and SharePoint is a bonus.