Community Manager, COCO West Loop

COCO is a coworking community with five locations and we are seeking an enthusiastic individual for the part-time Community Manager role (number of hours, days and times are negotiable/flexible) in our West Loop, Chicago location.

The core responsibility of the Community Manager is to lead members and guests toward inspired productivity by ensuring that the COCO West Loop space is running smoothly and the energy is positive. This role demands hospitality, customer service, flexibility, mobility and organization.

The ideal Community Manager is energetic, positive, and approachable and enjoys being the go-to person for member questions and needs, all while physically covering the location. You must be reliable, responsible, and have a friendly but professional demeanor.

What does being a Community Manager include?

• Covering the front desk

• Checking in guests, visitors and prospects

• Welcoming and responding to questions from guests, visitors and prospects

• Responding to the general inbox for the space as well as voicemails

• Receiving and sorting mail and packages

• Welcoming members into the space and making conversation when appropriate

• Physical space upkeep, including coffee bar

• Performing frequent walk-throughs of the space, resetting and tidying as you go

• Making coffee and maintaining the coffee bar

• Maintaining kitchen and dishes throughout the day

• Maintaining the printing station, loading paper and installing toner when needed

• Responding to and helping solve for member questions and issues

• Helping members troubleshoot whatever may come up, including printing issues, questions about meeting rooms, etc.

• Connecting with vendors (e.g. tech support) for support in helping solve issues for members

• Individual tours and orientations

• Performing in-person tours for prospects for individual membership

• Compiling materials for incoming new members’ welcome packets and performing weekly orientation

• Event execution

• Assisting the Events & Marketing Manager with the execution of events in the space when necessary

• Executing weekly Happy Hours

• Executing weekly Trivia

• Executing quarterly events as laid out by the Events & Marketing Manager

• Building and maintaining a thriving community

• Being familiar with the members in your space and the work they do

• Forging and facilitating connections between members

What is a Community Manager accountable for?

• Greeting all guests and members in a warm, welcoming manner.

• Setting the right vibe/tone and ensuring that the energy in the space is positive and productive.

• Ensuring that cleanliness, aesthetics and proper functioning of the space is something our members never have to worry about.

• Making sure that the coffee is always fresh and flowing, and the coffee bar is always well stocked and clean.

• Giving tours and converting individual prospects into members.

• Ensuring that COCO’s core values and mission are upheld at all times, holding yourself and those around you accountable.

You might be a good fit if:

• You’re hospitable. You enjoy welcoming guests into the fold, and you can roll with the challenges that come with a large, diverse membership. A great attitude and sense of humor are your armour.

• You get things done. You take great pleasure in a job well done and understand the importance of keeping things moving.

• You rise to the occasion. Our membership is diverse, bringing forth a range of questions and needs. It’s important that you’re able to adapt and help out in any way you can.

• You’ve got eagle eyes. Not only do you pay attention to detail, but you’re alert and observant. You notice when something is amiss and set it straight.

• You're a problem solver. You take great pride in helping others. You’re adaptable to a changing environment and work toward solutions in the moment. In addition to being helpful, you also like playing detective to uncover an answer.

• You hold a charge. Maybe it is natural or maybe yours is aided by great coffee, but you’re someone who has passion and energy. If you’re the kind of person who can set a positive vibe and not let other people’s moods bring you down, you’ll thrive.

• You’re game for collaborating. We are always open to alternative ways of doing something, so you should feel comfortable sharing your genius ideas with the group. Equally important is the ability to have authentic conversations with guests and members—and work with them toward solutions when necessary.

What we offer:

• Part-Time, Hourly Compensation (number of hours, days and times are negotiable/flexible)

• Nine (9) holidays off, including Memorial Day, Fourth of July, Labor Day, Thanksgiving, Black Friday, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day

• Paid parking/transportation

• A phenomenal place to work alongside inspiring people

If you think you’ve got what it takes, email your résumé and salary requirements to [email protected].