Custom Operations Associate
Custom Operations Associate - Full-Time
About Us
Trunk Club (www.trunkclub.com) was started to solve a simple problem – shopping for clothes in stores or online just doesn’t work for most people. It’s overwhelming, inconvenient, and takes way too much time. With Trunk Club, men and women discover awesome clothes that are perfect for them without ever having to go shopping. We combine top brands, expert service, and unparalleled convenience to deliver a highly personalized experience that helps people look their best.
We start by scouring the planet for the very best in men's and women's apparel, curating an ever-evolving assortment of pieces from our favorite designers. With the best inventory anywhere as our point of departure, a Stylist on our team hand-selects a trunk of items based on each customer’s needs and tastes. They keep what they love and send the rest right back to us, at no cost to them.
Our team is based in Chicago, IL, Washington, DC, Dallas, TX, Los Angeles, and New York. Since launching in December 2009, we have grown from four to over 1,000, and in 2014, we were acquired by Nordstrom. We're actively looking for amazing people to join our team!
What we are looking for:
As Custom Operations Associate, you will work directly with the Custom Team and support the rapid expansion of our Custom Clothing Division. In particular, you will act as a foundational force of our Order Processing Team, as you will be responsible for the entry and processing of custom orders.
What you’ll be working on:
- Entering custom orders in system, ensuring accuracy and precision
- Develop intimate knowledge of garment design details and features
- Spot and correct information errors on orders
- Record performance tracking metrics
- Communicate with stylists on various factors effecting orders
- Generate new and efficient processes and ideas
What you’re like:
- You have a bachelor’s degree or relevant work experience
- Reliable for efficiency, accuracy and attention to detail
- Ability to learn quickly and multi-task, you can juggle several tasks with ease
- Proficient with Microsoft Word and Excel and have intermediate technical skills
- Maintain confidentiality
- Positive attitude and excellent communication skills
- Confident working independently and within a team environment
- Comfortable with working in a fast paced environment and work well under pressure
- Effective problem solver and able to navigate through any situation
- Eagerness to take on additional responsibilities