Customer Care Specialist (Shift: 12:30pm- 9pm CST)

| Chicago
Sorry, this job was removed at 2:26 a.m. (CST) on Wednesday, February 1, 2017
Find out who's hiring in Chicago.
See all Customer Success jobs in Chicago
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
About The Opportunity

We work with awesome people every day. We don’t mean “awesome” like how other people use “awesome”—in some conjunctive form with “sauce” or “balls.” We really mean it. We work with some of the greatest people in the tech industry here at Grubhub. We’re looking for more.

Grubhub leads in the mobile food-ordering industry with a portfolio of brands that includes Grubhub, Seamless, MenuPages and Allmenus. We’re dedicated to connecting hungry diners with local restaurants. With offices in New York City, Chicago and London, Grubhub supports every order with 24/7 customer service. 

We want you to enjoy where you work. Who you work with. What you work on!

 

The Restaurant Care team is seeking to hire a number of Specialists who will bring their enthusiasm over and help our restaurant network with our ongoing growth and success! Are you up for the challenge? 

 

If yes, we need people with a knack for solving tough problems who will focus on delivering exceptional customer service. In this role you will be a driving force in building Restaurant loyalty and growing our existing Restaurant base, you'll deliver effective, relationship-based customer service. You'll tackle challenges that will continually spark your intellect, fuel your passion and drive your professional growth. We need you to liaise between Restaurants and cross-functional internal teams to ensure timely and successful delivery of our solutions according to Restaurant needs. Through it all, your ability to form a trusted bond, listen attentively, be innovative, provide individualized solutions and satisfying the ever-changing needs will make you the critical touch point between Grubhub and our valued Restaurants.

Some Challenges You’ll Tackle
  • Thoroughly and efficiently gather Restaurant information, access and fulfill Restaurant needs, educate the Restaurant where applicable to prevent the need for future contacts and document interactions through contact tracking
  • Process Restaurant transactions: contract/payment inquiries, change or update account settings, and assist Restaurants with questions and orders via phone, email, fax, and traditional mail
  • Respond to Restaurant complaints and service-related inquiries professionally and compassionately and work with Restaurant Care management team to successfully address escalated concerns
  • Professionally handle incoming requests from Restaurants and ensure tools and resources are best utilized to resolve concerns
  • Maintain a balance between company policy and Restaurant benefit in decision making
  • Operate as the lead point of contact for any and all matters
  • Collaborate with other departments including Customer Care, Restaurant Tech Support, and Data Operations to research and resolve Restaurant and internal inquiries
  • Support department quality assurance program by meeting Restaurant Care dashboard performance standards, service response time objectives across all contact channels
  • Analyze and report trends from Restaurant feedback, to determine needed process improvements
  • Ensure that all business-related items are successfully and professionally communicated either verbally or in writing, both internally and externally
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the Restaurants experience
  • Provide back up or assist other departments as assigned
You Should Have
  • Flexible hours a must to support our 24/7/365 growing business
  • Shift 12:30pm - 9pm CST, including weekends and holidays with 2 consecutive days off (shift time may vary at time of job offer)
  • Fluent in Spanish is a plus- verbal and written communication
  • Associates degree preferred or equivalent work experience
  • 1-2 years of account management or Contact Center based Customer Service
  • Effective verbal and written communication skills
  • Microsoft Office Suite experience required, including Word and Excel
  • Flexibility to work varied hours in order to meet the needs of our Restaurant’s 
  • Works well under pressure, able to maintain composure, keep emotions in check, and avoid aggressive behavior, even in very difficult situations
  • Possess a strong work ethic and team player mentality
  • Organized, detail-oriented, reliable and dependable; Ability to manage multiple tasks with strong follow through
  • Demonstrate passion for excellence with respect to treating and caring for customers both internal and external
  • Ability to effectively manage workload, maintain assigned schedule, and attendance  standards

Got These?  Even Better:

  • Foreign language skills – Mandarin and Spanish
  • Prior Google Applications
  • Salesforce knowledge a plus and/or other order management systems
  • Previous experience with Workforce Management Software and Telephony Tools
And Of Course, Perks!
  • 18 days of paid time off, choose how your time is spent
  • Never go hungry! We provide weekly Grubhub/Seamless credit
  • Regular in-office social events, including happy hours, wine tastings, karaoke, bingo with prizes and more
  • Company-Wide Initiatives encouraging innovation, continuous learning and cross-department connections

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. Grubhub is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

 

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • SQLAnalytics
    • AxureDesign
    • IllustratorDesign
    • SketchDesign
    • FigmaDesign
    • JIRAManagement
    • SalesforceCRM

Location

111 W. Washington St., Chicago, IL 60602

What are Grubhub Perks + Benefits

Grubhub Benefits Overview

PTO. Grubhub employees enjoy a generous amount of time to recharge.

Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.

Competitive Pay. You’ll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).

Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.

MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants.

Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and happy hours!

Social Impact. At Grubhub we believe in giving back. In 2021, the Grubhub Community Fund gave more than $25 million to over 23 charitable organizations.. Employees are also given paid time off each year to support the causes that are important to them.

Half Day Fridays! Grubhub has newly instituted half day Fridays where all employees are encouraged to end their Friday's at 1:00pm local time to get a head start to the weekend! Depending on certain business needs, some teams may implement a different schedule for this time off, but everyone gets to enjoy the perk!

Culture
Volunteer in local community
Partners with nonprofits
Grubhub partners with many Non Profits through our “Donate the Change” program. Past examples include The National LGBT Chamber of Commerce (NGLCC), Feed the Soul Foundation, and World Central Kit
Open door policy
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Certain roles within Grubhub are eligible to receive company equity.
Performance bonus
Certain roles within Grubhub are eligible for bonuses.
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Relocation assistance
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Technology employees are eligible to receive up to $2,000 annually for continuing education opportunities such as conferences, bootcamps and events.
Continuing education available during work hours
Online course subscriptions available

More Jobs at Grubhub

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about GrubhubFind similar jobs like this