Customer Care Specialist (Shift: 3:30pm- 12:00am)

| Chicago
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About The Opportunity

Be the first of your friends to declare, “I love where I work!” and actually mean it. Laugh hard and work hard with some of the best and brightest in the tech industry.

Grubhub Holdings Inc. is the nation's leading online and mobile food-ordering company dedicated to connecting hungry diners with local takeout restaurants. The Grubhub Holdings Inc. portfolio of brands includes Grubhub, Seamless, MenuPages and Allmenus. The company’s online and mobile ordering platforms allow diners to order directly from more than 45,000 takeout restaurants in over 1,100 U.S. cities and London. Every order is supported by the company’s 24/7 customer service teams. Grubhub has offices in Chicago, New York and London. 

The Driver Care team is seeking to hire a number of Specialists who will bring their enthusiasm over and help our restaurant network with our ongoing growth and success! Is customer service as natural to you as breathing? Are you excited every time you load new apps on your phone or tablet? Can you light up a room with your friendly and engaging personality? Grubhub is looking for tech-savvy food lovers to join our Care organization. As a Driver Care Specialist, you will assist our network of Driver Partners as they deliver orders from busy restaurants to hungry diners - we’re all about making take-out easy! This position requires flexibility, resourcefulness, exceptional listening skills, and a positive attitude.

Some Challenges You’ll Tackle
  • Support a high volume of contacts through e-mail, tickets, and inbound and outbound calls
  • Assist our Driver Partners in collecting, delivering and adjusting orders; this will include communicating with restaurants and customers
  • Perform and document real-time updates to orders, driver profiles, and restaurant account settings
  • Guide Drivers through Grubhub technology, policies and procedures, and payment questions
  • Partner with other Care and Delivery Operations teams in an effort to resolve all driver, diner and restaurant questions and to create overall customer and Driver Partner satisfaction
  • Follow set policies and procedures to ensure consistency and operational excellence across the organization; meet and exceed performance guidelines for attendance, quality, productivity, and schedule adherence
  • Collaborate with the leadership team to achieve specific contact center goals in our pursuit to provide world class service
  • Other duties as assigned by Care or Delivery Operations leadership
You Should Have
  • Flexible hours a must to support our growing business
  • Shift 3:30pm - 12am CST, including weekends and holidays with 2 consecutive days off (shift times may vary at time of job offer)
  • College degree preferred, students welcome
  • 2 years of customer service or call center experience preferred
  • Strong verbal and written communication skills
  • Masterful problem solving skills – identifying root causes, customer needs and providing solutions
  • Strong computer skills
  • Ability to manage stress – this is a rapidly changing company!
  • A good sense of humor and a team-player mentality
  • Spanish or Mandarin language skills are a plus  
And Of Course, Perks!
  • 18 days of paid time off, choose how your time is spent
  • Never go hungry! We provide weekly Grubhub/Seamless credit
  • Regular in-office social events, including happy hours, wine tastings, karaoke, bingo with prizes and more
  • Company-Wide Initiatives encouraging innovation, continuous learning and cross-department connections

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. Grubhub is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • SQLAnalytics
    • AxureDesign
    • IllustratorDesign
    • SketchDesign
    • FigmaDesign
    • JIRAManagement
    • SalesforceCRM

Location

111 W. Washington St., Chicago, IL 60602

What are Grubhub Perks + Benefits

Grubhub Benefits Overview

PTO. Grubhub employees enjoy a generous amount of time to recharge.

Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.

Competitive Pay. You’ll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).

Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.

MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants.

Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and happy hours!

Social Impact. At Grubhub we believe in giving back. In 2021, the Grubhub Community Fund gave more than $25 million to over 23 charitable organizations.. Employees are also given paid time off each year to support the causes that are important to them.

Half Day Fridays! Grubhub has newly instituted half day Fridays where all employees are encouraged to end their Friday's at 1:00pm local time to get a head start to the weekend! Depending on certain business needs, some teams may implement a different schedule for this time off, but everyone gets to enjoy the perk!

Culture
Volunteer in local community
Partners with nonprofits
Grubhub partners with many Non Profits through our “Donate the Change” program. Past examples include The National LGBT Chamber of Commerce (NGLCC), Feed the Soul Foundation, and World Central Kit
Open door policy
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Certain roles within Grubhub are eligible to receive company equity.
Performance bonus
Certain roles within Grubhub are eligible for bonuses.
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Relocation assistance
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Technology employees are eligible to receive up to $2,000 annually for continuing education opportunities such as conferences, bootcamps and events.
Continuing education available during work hours
Online course subscriptions available

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