Interior Define is looking for a new team member interested in creating a great end-to-end customer experience.  We are looking for someone that is passionate about transforming the e-commerce and retail industries and who is excited to use technology as the catalyst for change. We are a data-driven team looking for a new Customer Experience team member eager to facilitate and outstanding customer journey. We are a fast-growing, Chicago-based start-up reinventing the way people shop for custom furniture (beginning with sofas). We are seeking a talented team member who shares our excitement for innovation and growth.

GENERAL QUALIFICATIONS

• You are excited about building a business that focuses on customers and prioritizes an elevated overall customer experience.

• You are detailed oriented and are capable of managing the nuance of each individual customer’s needs through coordination internally (with our team) and externally with vendors.

• You are comfortable communicating with customers and are able to maintain a calm and friendly presence throughout each customer interaction.

• You are an analytical and strategic thinker, prepared to use data and trends in order to help shape your decision making

• You adapt to each situation quickly and are able to drive full ownership of your work. You jump in and you solve problems. You are able to troubleshoot quickly, but also know the right times to ask for help.

• You look for opportunities to make things better and faster (without compromising on quality).

• You are customer focused. Our brand revolves around delivering an exceptional and differentiated customer experience. With that, you aim to make each customer experience better and will never settle for “that is good enough”.

• You are a team player and are capable of empathizing with others. You are intellectually honest and give direct feedback to peers in order to collaborate for the betterment of the customer experience.

RESPONSIBILITIES

• Serve as a customer facing member of our Customer Experience team, while working cross functionally with Operations and Merchandising to ensure an enjoyable customer journey

• Represent our brand ethos and create process around delivering a better customer experience

• Solve issues that arise when deliveries, transactions and experience don't go 100% as planned

• Analyze data & trends to build better operational processes

• Field inquiries (and ultimately sell) to consumers over the phone, email, and – importantly – in person in our showroom

• Translate and track customer customization requests – working with our production team to field inquiries

• Advocate our brand story

ABOUT THE CANDIDATE

We want a go getter who is excited about growth.

• You should have exceptional attention to detail and ability to translate details into actionable responses.

• You should have superior written and oral communication skills

• You should love interacting with customers (and teammates)

• You should be self-directed and willing to learn new things, ask questions, and promote experiences

• You should be proficient in Excel or Google Sheets

• It would be great if you have prior experience with Magento and/or Salesforce

• It would be great if you had knowledge about design and furniture

• It would be great if you had experience with the customer service platform Zendesk

ABOUT THE COMPANY

Shopping for a sofa is one of the most important and emotional purchases anyone makes for their home. Your sofa sits in the center of your home; anchoring your space and influencing the way you interact with friends and family for years. Despite the significance of this purchase, there was no brand making the experience more comfortable.

Interior Define is revolutionizing the way people shop for furniture (beginning with sofas). Through a made-to-order production approach and e-commerce focus, Interior Define crafts exceptional customizable sofas for attainable prices. Interior Define makes customization easy: sofas can be tailored by size, fabric, configuration, leg style, and sit. Free white-glove delivery and a 365-day return policy are included with every order.

Your space is unique. Your sofa should be too.

PERKS

• Health benefits

• Free lunch on Fridays

• Huge opportunity for growth within the company

• Flexible vacation policy

• Fun work environment and team culture. We believe every aspect of our brand including our work, environment and culture, should be comfortable

Job Type: Full-time

Required education:

• Bachelor's

Required experience:

• Customer Experience or Operations: 1 year

• Other startup experience is a major plus

• Experience with Saleforce and a customer service platform like Zendesk is a plus