Customer Experience Associate

Part-Time (20-27 hours per week)

About the Company

Trunk Club (trunkclub.com) was started to solve a simple problem – shopping for clothes in stores or online just doesn’t work for most people. It’s overwhelming, inconvenient, and takes way too much time. With Trunk Club, men and women discover awesome clothes that are perfect for them without ever having to go shopping. We combine top brands, expert service, and unparalleled convenience to deliver a highly personalized experience that helps people look their best and saves them time.

We start by scouring the planet for the very best in men’s and women’s apparel, curating an ever-evolving assortment of pieces from our favorite designers. With the best inventory anywhere as our point of departure, an expert on our team hand-selects a trunk of items based on each customer’s needs and tastes. They keep what they love and send the rest right back to us. In addition to this, we offer a custom clothing program in which clients can create outfits from scratch. Since the garments are custom-made to members specifications, you can design exactly what you want, as opposed to settling for something you almost love.
Our team is based in Chicago, Washington, DC, Dallas, Los Angeles, New York, Charleston, & Boston. We have grown from four to over 1,200 since starting out in December 2009. We're actively looking to find amazing people to join our team. Are you interested?

ABOUT THE ROLE:

Our Customer Experience Associates play a critical role for delivering an exceptional service experience. You’ll be on the front lines providing support to customers through email, phones, and chat. You’ll become and expert in our business model, a partner to our sales team, and problem solve with the best of them. You’ll be empowered to delight and surprise our members and given the opportunity to grow within the company. Our Customer Experience team continues to grow and we’re looking for people who remain calm in tough situations and have a ton of personality! Is that you?

WHAT YOU'D DO EVERY DAY:

• Manage customer interactions, solve problems, go above and beyond, and never say no
• Provide remarkable support to our growing sales team
• Collaborate with internal departments to advocate for our members
• Master Salesforce and other internal systems to work efficiently and effectively
• Generate new ideas and processes that will help scale our business
• Manage inbound support channels via email, phone, and chat
• Coordinate logistics of trunk deliveries and returns via UPS
• Delight people with unbelievably considerate care and attention to detail
  

ABOUT YOU:

• You’re deeply empathetic to the problems of others
• You are humble and enjoy working within a team
• You love helping others and creating positive experiences
• You're a great listener, and you are also highly comfortable articulating your point of view
• You make friends easily and ask for help when you need it
• You routinely plan your day and organize your life and juggle several tasks at once
  

WHAT YOUR BACKGROUND MAY LOOK LIKE:

• 1-3 years of customer service experience, call center experience a plus
• Proficient with Microsoft Word and Excel and have intermediate technical skills
• Tech savvy with experience using Salesforce a plus
• Experience working in a chaotic environment and working well under pressure
• Experience solving complex customer problems
• A track record of having a positive attitude with the ability to adapt quickly to change

 OTHER DETAILS:

• For consideration you must be available nights and weekends and open to working some holidays
• We can be flexible around school and second job schedules
• For consideration please submit a cover letter telling us how you would provide world-class customer service and how you like to stand out in a crowd