Customer Relations Trainer

About the Company

Trunk Club (trunkclub.com) was started to solve a simple problem – shopping for clothes in stores or online just doesn’t work for most people. It’s overwhelming, inconvenient, and takes way too much time. With Trunk Club, men and women discover awesome clothes that are perfect for them without ever having to go shopping. We combine top brands, expert service, and unparalleled convenience to deliver a highly personalized experience that helps people look their best and saves them time.

We start by scouring the planet for the very best in men’s and women’s apparel, curating an ever-evolving assortment of pieces from our favorite designers. With the best inventory anywhere as our point of departure, an expert on our team hand-selects a trunk of items based on each customer’s needs and tastes. They keep what they love and send the rest right back to us. In addition to this, we offer a custom clothing program in which clients can create outfits from scratch. Since the garments are custom-made to members’ specifications, you can design exactly what you want, as opposed to settling for something you almost love.

Our team is based in Chicago, Washington, DC, Dallas, Los Angeles, New York, Charleston, & Boston. We have grown from four to over 1,100 since starting out in December 2009. We're actively looking to find amazing people to join our team. Are you interested?

ABOUT THE ROLE

The Customer Relations Trainer is a newly created position that has taken top priority as Trunk Club continues to expand on our sales team. This person will be responsible for evaluating the effectiveness of training, training delivery method, tools and other variables to analyze and provide recommendations to enhance and improve the learning experience.
WHAT YOU’LL DO EVERYDAY

• Develop and deliver training programs designed to give customer relation associates the skills to be successful in the role, including systems and customer service soft skills, as well as department processes and procedures
• Work with CR management/leads to identify and address performance issues that affect the overall health of team
• Evaluate the effectiveness of training and implement measurements to define success
• Ensure the training experience is focused, progressive, innovative, and aligns with the strategic priorities of the business
• Identify customer relation performance gaps and coach appropriately
• Provides training, development for new CR hires
• Delivers coaching and updates new hire evaluations
• Track success rates and ensure new hires are receiving the tools they need throughout first 3 months
• Assist with recruiting initiatives as needed

QUALIFICATIONS

• 2+ years of training experience
• An inherent passion and desire to innovate and teach others
• Possess a strong customer-centric philosophy - everything we do must enhance the internal and external customer experience
• Track record of developing great training materials
• Exceptional communication, presentation and public speaking skills
• You are energetic and enjoy working in a fast-paced environment
• You take ownership of your work and continuously strive for improvement
• Bachelor’s degree required