WHO WE ARE:  

SwipeSense is a healthcare technology company, our mission is to eliminate Hospital Acquired Infections, a leading cause of death in the United States. We design and market the only comprehensive hand-hygiene compliance monitoring solution which combines sensor networks with wearable technologies to provide a complete, long-term and cost-effective solution for healthcare institutions.

SwipeSense is a high-growth venture backed company headquartered in Chicago, IL

WHO WE NEED:  

We are looking for a passionate Customer Service Representative who will partner with and ensure the long-term success of our healthcare customers. At SwipeSense, we build products that help save lives, and in turn you should be excited to imagine and integrate best-practices for optimizing outcomes both for our customers and the patients they serve. We have a small, tight-knit team and are looking for members who are wholly devoted to fostering cooperation, learning and coordination between product adoption and customer experience functions. You should get really excited about building new relationships, processes and tools.

PRIMARY ROLE:

Customer and Technical Service Representatives will liaise between customers and cross-functional internal teams to ensure the timely and successful resolution of customer needs.  Customer Reps will act as a continuous support system, provide product/services information and resolve any emerging problems that our customers might face throughout their journey, while improving our ability to ensure a world class experience.

KEY RESPONSIBILITIES:

• Provides accurate answers to customers by identifying problems, researching answers and guiding the user through corrective steps.

• Improves customer support by writing and maintaining documentation as system changes are rolled out and communicated to customers.

• Participates in development of customer training programs by identifying learning issues and working with Account Managers to establish best practices.

• Improves system performance by identifying problems; recommending changes.

• Builds lasting relationships among customers and coworkers founded by open and interactive communication.

• Identify and report customer’s needs to achieve excellence.

• Go the extra mile to engage customers.

QUALIFICATIONS:

• Minimum 1-2 years of customer service experience, healthcare experience or interest a plus

• Bachelor’s degree preferred

• Technical experience and ability to translate technical specs to customers required

• Proven track record of quality customer service

• Strong verbal and written communication

• Creative problem solving a must

Please note: position is full-time, at our Chicago headquarters. Must be local or willing to relocate. SwipeSense offers competitive compensation, stock options and excellent medical and dental benefits.  M/F/D/V