Customer Service Representative
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Neighborhoods.com and 55places.com are looking for new customer service representatives who are quick learning, accurate, self-motivated, outgoing, and driven by personal success. If you like to help customers one-on-one while working as part of a team, this is an excellent opportunity for you. A positive attitude, self-direction, and patience are required to succeed in this position. Multi-tasking skills are a must!
We have part-time positions available working 32-40 hours per week. Our Call Center is open from 7am-7pm CT. If you are scheduled during the week, you will work at our West Loop office location. If you are also scheduled to work on the weekends, you will work from a quiet home office setting. Please let us know your availability with your application.
Essential Qualifications:
- Positive attitude and patience in working with customers.
- Able to answer, screen, and transfer inbound calls in a professional and timely manner.
- Excellent communication skills, both written and oral.
- Tech-savvy, and skilled in Word/Excel.
- Must be able to work in an office setting during the week and from home on weekends, if needed, with fast internet in a quiet, uninterrupted space.
- Minimum typing speed of 40 WPM.
What You’ll Be Doing:
- Using VoIP software to receive and transfer inbound calls
- Making occasional outbound calls to customers
- Following a flexible script and have a conversation with customers
- Thinking on your feet
- Accurately collecting and entering customer information
- Responding to general email communication from customers
- Doing reporting and administrative tasks that help the team accomplish its goals
Education and Experience:
- High school diploma or equivalent required. Some college or college degree preferred.
- Previous sales, data entry, or inbound/outbound call center experience is a plus.
Benefits:
- Near public transit
- 401K with match
- Pre-tax transit program
- Kitchen stocked with snacks & great coffee
- Casual dress code
- Insurance benefits available
- Parental Leave Programs
- Transparent and approachable leadership and management
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