Location: Chicago, IL 

Job Description: We are looking for experienced, high-energy, Customer Success Managers (CSM) to be the main points of contact for Geofeedia’s client base. The CSM will will be responsible for the success of the customer lifecycle once a deal has been closed including onboarding, managing, and growing a set of accounts within a specific vertical. They are responsible for product adoption, customer retention, and account growth. Additionally, the CSM is required to be an expert of Geofeedia software and service offerings to act as customer support to their set of accounts. The CSM must plan, schedule, and monitor multiple activities in a fast paced environment. 

Responsibilities:

• Manage a portfolio of clients, developing & executing strategies to optimize revenue growth opportunities


• Responsible for entire onboarding process for new customers


• Drive adoption of the Geofeedia platform within the account


• Propose, scope, price and sell product and service solutions to assigned clients


• Negotiate and create product and service orders, contract renewals, obtaining necessary customer signatures, and communicating with accounting department


• Retain, grow, and develop assigned accounts through daily interaction with clients; ensure renewal of all accounts


• Have a deep understanding of customers' use cases and how we can achieve them


• Conduct ongoing meetings with customers to communicate product updates, best practices, and understand the various ways they are using our platform


• Provide ongoing and relevant content to customers' that will enhance the value of Geofeedia


• Identify opportunities within the account that will allow us to expand usage


• Work with product management to provide feedback on capabilities that our customers would like to see on our product roadmap


• Proactively deliver on ROI

Ideal Candidates

• 5+ years of business experience; preferably with a SaaS company


• Prior background working in a fast-paced, smaller organization. Ability to realize results with limited day-to-day guidance and support


• Experience in a quota - carrying role


• BS/BA degree or equivalent


• Exceptional organizational, presentation, and communication skills


• Must have a customer-first attitude, always demonstrating a high level of professionalism and business acumen


• Ability to work in a fast paced growing company environment


• An ability to adapt to change quickly


• An ability to work in a collaborative team environment


• Strong computer skills, including Salesforce.com, Microsoft Word, PowerPoint and Excel. Typing proficiency


• Willingness and ability to travel as necessary