BenchPrep is an enterprise SaaS e-learning company. Our platform includes data-driven personalization, game mechanics, mobile optimization, and robust instructional design. Over 30 education & training companies such as ACT and HRCI use our platform for their digital learning products, and we've helped over 1 million students reach their goals.

Customer Success Manager at BenchPrep
 Job Brief

We are looking for an ambitious and tech savvy Customer Success Manager to own the relationship for a large portfolio of BenchPrep’s customers. You are passionate about customer success; working both in a proactive & reactive role on the Customer Success team.  You are committed to quickly getting customers the right answers and resources, conducting product trainings, managing client resources and recurring meetings, and identifying new opportunities.

In addition, you will work with a variety of internal teams like Sales, Product and Business Strategy to support and grow the relationship.


Responsibilities

As a Customer Success Manager you will:

  • Maintain product expertise across our platform to serve as the ultimate expert

  • Provide an amazing, personalized experience to each and every customer

  • Support and communicate with customers on a daily basis via phone and email

  • Investigate customer questions, issues and complaints

  • Manage the long term relationship

  • Analyze customer data and provide meaningful insights

  • Develop & manage customer resources

  • Develop a deep understanding of our product suite

  • Provide ideas for general and customer specific improvement


Requirements

The ideal candidate must match all or most of the following criteria -  

  • Bachelors degree

  • 1-2 years experience working at a startup or other fast paced work environment in a customer facing role

  • Disciplined and very well organized

  • Extremely internet-savvy and comfortable working across tech devices (computers, mobile phones, tablets)

  • Exceptional written and communication skills

  • Ability to thrive in a fast paced environment and learn quickly


Compensation

  • Full-time position

  • Competitive salary BOE

Email jobs@benchprep.com with subject line "Customer Success Manager", your resume/profile, and 3 sentences on why you are the best candidate for the role.
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Company Reviews

It's awesome being able to come in each day and work with talented coworkers on projects that millions of people use in pursuit of their education goals.
Scott Monsky
Content Manager
at BenchPrep
Because there aren't many companies that do what we do, there are lots of opportunities to create tools and processes that are entirely your own.
Katie Evans
Product Support Associate
at BenchPrep
It is an awesome feeling "wanting to go to work", being able to impact millions of users and have a great time in the process.
Nickolay Schwarz
CTO
at BenchPrep
I enjoy the challenges that are presented to me. I'm always learning something new at BenchPrep.
Eddie Garibay
Software Engineer
at BenchPrep
Our team, product and culture is legitimately one-of-a-kind and I feel lucky to be part of it.
Emily Leary
Director of Client Relations & Product Strategy
at BenchPrep
BenchPrep is a place where hearing each employee's voice in every step the company takes towards its continued success is not just an option, but an imperative.
Jordan Williams
Content Manager
at BenchPrep
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Email jobs@benchprep.com with subject line "Customer Success Manager", your resume/profile, and 3 sentences on why you are the best candidate for the role.
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Why work with us
We’re paving our own path to success in a new and growing field. We strive to learn every day, whether we’re creating content or our latest study tool. Our creative spirit rewards risk-taking, and our collaborative culture provides transparency and meaningful feedback. We’re committed to helping students learn better, and that starts in our office.
Culture
We cultivate an office that meets everyone’s needs. Leadership asks for feedback on our environment often, ensuring our culture stays healthy as it grows. Our success stems from our collaborative, diverse team, and we’ve taken steps, such as our FWD.us partnership, to stay unique. The office that eats together stays together--we cater lunch daily.
Perks & Benefits
Competitive salary, valuable stock options, and company sponsored 401(k)
Paid medical, dental, and vision insurance via Blue Cross Blue Shield
Daily catered lunches (free for every employee)
Fun, meritocratic, mission driven, dynamic work culture
Commitment to fostering positive office culture (included, but not limited to, monthly company dinners, quarterly outings, an in-office ping pong table, cocktail hours, poker nights, etc.)
Build products that impact millions of learners worldwide
Work at a fast growing, profitable, exciting startup
Collaborate with world-class organizations to reinvent their learning strategy

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