The CSM has the opportunity to immediately contribute and see results of your work in use by millions of users across the globe. You will report to our Director of Customer Success in our downtown Chicago office.

Responsibilities:

• Responsible for developing and managing the post-sales relationship with new customers with the primary goal of driving Sertifi adoption across the organization
• Ensure a smooth and productive implementation and onboarding
• Establish high-level of personal credibility and build strong relationships to improve customer satisfaction
• Monitor customer health, usage and activity to identify potential risks and new opportunities for upselling
• Ensure customer happiness by managing the renewal and retention process
• Provide updates, status and completion information to management
• Proactively engage with customers to communicate new product features that bring value to their business needs
• Collaborate with Sales team to ensure buy-in and drive sales with system integrators and new customers
• Conduct regular webinars for ongoing training and engagement
• Provide Salesforce integration support for system integrators, trials and new customers
• Develop an in-depth knowledge of all Sertifi products and services; maintain product expertise across our platform
• Work closely with internal teams including Sales, Engineering, Product and Marketing
• Maintain customer needs, questions and interactions up-to-date in Salesforce

Qualifications:

• Previous customer success experience in a SaaS organization with track record of success
• Exceptional communication skills with everyone from end users to C-level executives
• Ability to summarize technical and complex topics to a specific target audience
• Strong problem resolution and analytical skills
• Excellent presentation skills to run customer meetings and deliver high quality presentations
• Familiar with solution selling and able to demonstrate value proposition
• Ability to multi-task, meet deadlines and prioritize projects
• Self-motivated and self-learner with the ability to work under minimal supervision
• Able to collaborate well with a team, but can also manage their workload independently
• Passionate about customer success and technology
• Bachelor’s Degree or equivalent work experience

Desired Skills:

• Experience with Salesforce.com
• Experience with APIs
• Experience with Adobe Acrobat Pro
• Previous sales experience is a plus

What’s in it for you: You will work in a collaborative office environment that welcomes new ideas and allows you to make an immediate impact on the team. Additionally, we offer great benefits such as: a competitive salary, health/dental/vision insurance, Transit Benefit Program, casual work environment, weekly team lunches, company outings, free Starbucks daily, and a convenient River North location close to public transit.