Customer Success Manager

| Chicago | Hybrid
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We are seeking a Customer Success Manager to join our Customer Success team. Building strong, trusted partnerships with Hireology customers, the Customer Success Manager will act as a true advisor to our customers. You will be responsible for helping our customers effectively engage with the Hireology platform and process, and you will be dedicated to helping our customers make better hiring decisions. Although you possess a strategic approach to selling and strive to meet/exceed revenue goals, you will always have your customer's best interest in mind and act as their internal advocate to ensure they are set up for success.

Here are some of the things you'll do on a day-to-day basis with us:

  • Serve as a consultant to customers on how to best utilize and optimize the Hireology platform for greatest business impact
  • Leverage and analyze product usage data to make recommendations on hiring strategy
  • Maintain and grow revenue by creating meaningful value for the customer
  • Improve usage and adoption through proactive and content-driven communication
  • Demonstrate commitment to our customer through the highest level of responsiveness and solution-minded approach
  • Project manage the post-sale customer journey
  • Constantly innovate: identify ways we can be consistently delighting our customers

Qualifications:

  • Must have a proven record of driving results in a high-growth company
  • A minimum of 5+ years of relevant Account Management or Customer Success experience. Recruiting/Staffing, or SaaS experience is a plus. Experience within Retail Automotive is a plus
  • A clear and impassioned customer relationship management philosophy, along with outstanding customer relationship capabilities, interpersonal, and communication skills
  • Must be an ambassador for Hireology core values while representing the company as a Hireologist within the market
  • Must be willing to travel up to 25%
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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks

Location

Unbeatable office space in downtown Chicago, with views of the Chicago River and Navy Pier. Our Chicago office is currently in a hybrid working model!

What are Hireology Perks + Benefits

Hireology Benefits Overview

Health, Dental & Vision Insurance now kicks in on your first day!!!

Hireology offers a comprehensive benefits package including medical, dental, and vision insurance plans, matching 401(k) including Roth, unlimited discretionary time off, paid mental health days, paid parental leave, commuter and parking benefits, open and collaborative workspace, free onsite gym, and professional development programs including formal mentorship and job shadowing. We seriously want this to be the BEST place you've ever worked, and our benefits support that effort!

Culture
Volunteer in local community
Hireology offers two paid volunteer days, as well as, company-wide volunteer events.
Partners with nonprofits
Re:work and Upward Global, The Urban Alliance, Brave
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee-led culture committees
Hybrid work model
President's club
Employee awards
Flexible work schedule
Remote work program
Our remote work program includes full-time remote for specific positions and the ability to work remotely on occasion, as needed.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
All employees participate in anti-harassment and discrimination training on an annual basis.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
we have a 100% employee lead DEI Council that promotes and supports all diversity initiatives, from group discussions on slack, to volunteer and donation matching events - we do it all!
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Blue Cross Blue Shield - Health benefits kick on on your FIRST day.
Life insurance
Pet insurance
Wellness programs
Hireology provides gym membership discounts, as well as, Divvy membership discounts.
Team workouts
Mental health benefits
Hireology employees are encouraged to use one paid mental health day a month and are given access to an employee assistance program that provides mental health resources and access to counseling.
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Snacks galore!
Some meals provided
Free lunch on Tuesdays in the office! We order catering on Tuesdays from minority-owned and local restaurants. We always keep healthy options that can make for a quick lunch.
Company-sponsored happy hours
Onsite office parking
We have parking spots available upon request
Recreational clubs
Home-office stipend for remote employees
$50/month directly to your paychecks
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
We offer an educational budget that can be used for applicable tuition reimbursements!
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

True work-life-balance! (unlimited PTO helps)

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