Label Insight is a rapidly growing VC backed start-up growing in the Chicago and St. Louis markets. Starting as FoodEssentials, Label Insight is now the industry's most powerful and innovative consumer facing product data insight exchange for CPG manufacturers and retailers. The industry's largest retailers and manufacturers are looking at the Label Insight platform as an integral solution to manage their product data, increasing their ability to respond to the demands for transparency in the market.  Label Insight’s partnership with the FDA, proprietary technology, and scientific data structures set us apart from all other solutions in the industry.  Our mission has always been to make vast amounts of product label data accessible and easily analyzable. 

Customer Success- Onboarding Specialist

The Customer Success-Onboarding Specialist will be responsible for reaching out to brands to get obtain their product data, working through the data to onboard the products onto our platform and supporting internal and external teams.  As the point of contact with our clients this person will communicate regularly with brands and ensure a smooth onboarding process.

What you’ll do:

Manage communication with brands throughout onboarding process

Contact brands through automated forms of contact
Translate raw images files
Review files to make sure all content is accurate and in correct format
Run programs to translate images from PDG to JPG
Load data onto Label Insight platform

Initial Quality Analysis of brand submissions and data
Qualify brand submissions and data
Organize and manage input of product label data in Label Insight platform
Work with internal and external teams to ensure timely and efficient throughput of data
Work alongside Label Insight sales team to keep them up to date with brands
Act as liaison between sales and data department internally

Your creds:

Bachelor’s Degree required
Experience in Customer Service and/or Sales Support
Data-driven decision maker
Intellectually honest
Solid team player
Excellent communication skills.  
Desire to learn and willingness to try new tools and approaches to achieve goals
Strong organizational skills

Nice to have:

Experience directing and managing small technology-based projects and/or communicating with developers
Experience with Microsoft Excel/Salesforce
Experience with querying data, using tools such as MySQL