Customer Success Specialist

What We Do:

Uptake is a Chicago-based predictive analytics SaaS platform provider that empowers major industry leaders to optimize performance, reduce asset failures and enhance safety. At Uptake, we combine our strengths—machine learning, analytics, data visualization and software development—with the expertise of our industrial partners. The result is enormous savings in development time and resources for Uptake’s partners and a proven industrial grade software platform that delivers value to partners and their end customers.

 What You’ll Do:

Proactively focus on the users and assist them to work more effectively and efficiently through on-site visits. Goals include: improve their application utilization, gather feedback, provide a bridge between the users and Uptake teams.

 Responsibilities:

• Conduct on-site visits to users world-wide to help users derive value from Uptake’s software platforms
• Increase renewal rates and reduce churn
• Expand our revenue in accounts through cross-sell and up-sell
• Provide a voice to the users internally at Uptake
• Gather and communicate user feedback internally to help product teams improve the functionality and features of the platform
• Show off new features to users to keep them up to date on the latest enhancements
• Track and document the details of on-site visits to provide valuable information to other employees that are also involved with that account
• Build long term relationships with clients
• Meet with Key customer personnel and provide frequent updates to progress made with individual users
• Complete all daily tasks and projects, on-time and with attention to detail

 Qualifications:

• Direct experience in customer-facing role/organizations
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Professional communication skills (written and verbal)
• Willing/ability to travel internationally
• Drive to work well in a self-directed independent fashion
• Ability to manage complex project/situations while juggling multiple accounts/clients

 Bonus Points

• Fluency in Spanish
• Experience using Salesforce, JIRA, Microsoft Suite, and Google Suite
• Experience in an Agile Software Development environment