About Inventables

Inventables is changing the way people design and produce consumer products while building its reputation as the leading provider of 3D carving tools, materials, and software.

Customer Success at Inventables

The Customer Success team plays a critical role to the success of Inventables. In being the first point of contact for our users, our customer success specialists ensure that the experience our users have when interacting with us is nothing short of amazing. They do this by understanding our products, being empathetic, and helping our customers find solutions to their problems. 

About the Role

• Manage, work and resolve a variety of customer support cases daily by email and over the phone
• Shape our customer's experience by designing content and tutorials on how to use our 3D Carving products
• Contribute to user research and help analyze feedback data from customers
• Help test new and existing product lines
• Learn how to troubleshoot our line of 3D Carving machines and use your experience to help customers successfully use their machines
• Contribute ideas for process improvement and development on a small, fun team of unique individuals who are passionate about making and creating

About You

• Must have a positive and patient attitude
• Must be detail oriented
• Must be comfortable and professional corresponding with both customers and vendors over the phone
• Must demonstrate the ability to work at a steady and efficient pace
• Must be a decision maker and take responsibility for outcomes
• Must exhibit good time management skills
• Must be dependable to show up and work scheduled days and hours
• Available to work Mon – Fri. Some rotational weekend hours may be required
• Excellent verbal and written communication skills required
• Some experience using Google docs and basic web applications is preferred
• Previous customer service experience

Perks and Benefits

• Top notch BC/BS health insurance $500 deductible 100% coverage in network at no additional cost to you
• A monthly “project” budget to help you build your own product(s) using materials and parts from our store and competitors
• Personal “exploration” budget to help keep you creative
• Team lunch on Thursdays
• 401(k) program with 4% contribution match
• Fast-paced casual work environment
• Unlimited snacks