Customer Support Analyst
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Our talented SAVOites bring an all-hands-on-deck approach to our work, taking pride in being collaborative, creative, and flexible. If you’re passionate about working as part of a team to help our customers drive value to their business, you may have just found your new home.
As a member of the SAVO Customer Support team, the Customer Support Analyst develops relationships with customers while flexing technical skills and problem-solving mastery. The CSA is critical in driving the success of our customers as they use the full SAVO Product suite. By providing support to key customer contacts the CSA serves as a front-line advocate and the voice of the customer.
- Daily responsibilities include fielding customer and staff member correspondence relating to application bugs, inquiries, and enhancements
- Working in collaboration with team to best serve customer needs
- Comfortable with and passion for technology
- Resolve low – moderately complex software related technical problems
- Ability to meet SLA and project deadlines
Required:
Bachelor’s degree
- Good written and oral communication skills.
- Excellent troubleshooting and problem management skills
- Ability to quickly grasp technical concepts and apply them in a variety of contexts
- Proficient in Office Suite (PowerPoint, Word)
Preferred:
- Experience troubleshooting & supporting cloud/SaaS technologies
- Loves working with customers
- Works well under pressure
About SAVO:
SAVO is the leading provider of a sales enablement platform prescribing the right content, coaching and process to sellers at the right time in the sales cycle. SAVO is the preferred provider to Fortune 1000 companies for its expertise, enterprise scalability and end-to-end platform. Find out why SAVO is the proven leader at www.savogroup.com or follow us on LinkedIn or Twitter.
It is the policy of SAVO to provide equal opportunity to all qualified persons regardless of age, gender, sexual orientation, race, religious affiliation, ancestry, color, creed, national origin, disability, veteran status or any other characteristic protected by federal, state or local law.
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