Keeper Security is the world's leading cybersecurity software company for securing and managing passwords and digital assets online. We were founded in 2011 and protect millions of consumers and thousands of business clients globally with our best-in-class encryption technology. Over 80% of all cyber breaches occur as a result of weak passwords and password management practices. Keeper greatly mitigates the risk of a cyber breach and at the same time, makes consumers and employees more productive by allowing them to login to their websites and applications without having to remember passwords. Keeper is published in more than 20 languages and used in over 100 countries.

Customer Support Professional at Keeper Security, Inc.

We’re looking for great Customer Support Professionals

We are looking for highly motivated and engaging Customer Support Professionals who are eager support Keeper’s 11 million+ consumer customers.  Keeper has almost 100,000 5-star reviews of our product and that’s in large part because we’re dedicated to high quality support and making the customer’s experience second to none.  Your successes will be rewarded with a competitive salary, raises and professional career advancement opportunities.

Here’s a realistic job preview so you know what to expect.

  • Provide solutions to users to help them make the best use of our application in order to achieve their goals.
  • Assist users via email, live chat, phone or screen sharing with various issues.
  • Recommend process improvements based on interactions with customers and the customer experience.
  • Apply a positive and professional attitude and image for all customers.
  • Follow outlined procedures as they pertain to support team guidelines.
  • Perform other functions as assigned by management.

Keeper is right for you if you…

  • Are looking for a full-time position in a thriving Chicago west-loop office location.
  • Want a competitive base salary and to be a part of one of the fastest growing companies in Chicago.
  • Like a great benefits package including healthcare, dental, vision, 401(k) and great perks.
  • Want to work in a fun and growing office environment.

Here’s Some Of The Skills We’re Looking For:

  • A high school diploma or GED; bachelor’s degree preferred.
  • At least one year customer service in high velocity environment; specially with Saas solutions.
  • Clear, transparent, professional communication (oral and written).
  • A solution oriented mindset with the ability to create a memorable customer experience.
  • Ability to read, write and speak English proficiently.  Speaking another language such as Spanish, Italian, German or Portuguese is a plus.

Keeper offers a competitive compensation package with great benefits, a positive culture and a work environment that rewards creativity, positive energy, collaboration, loyalty and results.  

The is a full-time position in our Chicago (West Loop) office.

Email resume with subject line: "Built In/Support" to [email protected]
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Company Reviews

There’s a strong sense of purpose at Keeper. Everyone is an employee and customer. We pride ourselves in safeguarding personal and private information. It makes our job and overall contributions feel important.
Steven Bertrand
UX & Motion Designer
at Keeper Security, Inc.
Respect and teamwork are strong forces at Keeper and used to create spectacular results. Tackling work with a team effort makes me proud of my contributions and raises my level of awareness of the talents and skills of my co-workers. Everyone here is valuable.
Aaron Gessner
Director of Press & Media
at Keeper Security, Inc.
When I think of Keeper, I picture locks and keys. Locks… because Keeper Security takes pride in its encryption technology. Keys... because while Keeper only grants vault keys to specific users, Keeper has given me and others a key and pathway to success.
Joe Gustin
Sales Development Representative
at Keeper Security, Inc.
Keeper is not an ordinary company, it's a family. In my 9 years here I've learned what it means to grow, nurture and foster greatness in myself, in others, and in my job. We lift each other up everyday to conquer new challenges together.
Lauren Word
Office Manager
at Keeper Security, Inc.
I have never been so excited to come to work every day with such intelligent and motivated people who strive to be better and accomplish a common goal.
Bradley Diekevers
Sales Development Representative
at Keeper Security, Inc.
The fast paced culture is exciting. Hard work and passion are recognized and rewarded. Employees at all levels have a unique opportunity to work directly with the founders and everyone has a voice. I'm challenged to create improvements that have a direct impact on the company’s growth and love it.
Rachael Brinker
Director of Finance
at Keeper Security, Inc.
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Email resume with subject line: "Built In/Support" to [email protected]
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Why work with us
Working at a successful startup means you have opportunity to do personally fulfilling work and see your work help make history. You’ll be successful at Keeper if you are fearless, love to speak up with your own views, believe it’s best when communication is succinct and rich with solutions, work hard and strive for perfection. Keeper rewards its team members for contributing to its success. We are relentless in our continued innovation to make the best product of its kind in the world.
Culture
Our cultural philosophy is simple; we’re about offering employees purpose, not just perks. While our customers are securing their sensitive information, our employees are securing their future at one of Chicago’s fastest growing and most successful startups. Our success depends on our people and our diversity makes us unstoppable. We live by the three Rs… Results, Respect and Reporting. Keeper and our employees succeed with results, respect is freely given; it need not be earned, and we rely on reporting and data. We focus on the three R’s because we know you want to scale a professional mountain and we know this focus will get you to the top.
Perks & Benefits
No Brainers - Medical, Dental, Vision coverage • More than thirty 401k and Roth funds • Casual dress • Great West-Loop Chicago office with roof top deck access (and an office in sunny El Dorado Hills, CA for those who love the West Coast) • Kitchen stocked with snacks and drinks.
Show Stoppers - A respected work-life balance • A career you can sink your teeth into • Work alongside people with a positive attitude who are empowered to make a difference • Collaborate with the smartest people on the planet • Help dominate the cybersecurity industry which is at the center of attention around the globe.

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