About WyzAnt

WyzAnt.com is the leading online marketplace for private tutoring. We are a small, successful, rapidly growing company located in the Bucktown neighborhood of Chicago. Our environment is very casual but the entire team has a real passion for delivering a quality product. We work hard but have a good time doing it.

About the Position 

As a customer support representative, you will be part of a small team responsible for managing relationships and providing service to existing and prospective tutors, parents and students.

Primary Responsibilities:

• Provide telephone and email support to WyzAnt's growing nationwide network of tutors, students and parents. Help users navigate the website, answer billing related questions and proactively assist in the tutor-student matching process
• Monitor internal systems and synthesize feedback and trends in order to make useful suggestions for improving the website user interface and internal processes
• Communicate closely with other customer service personnel in order to provide seamless, consistent service and solutions to WyzAnt customers

Requirements:

• Candidate must have exceptional phone presence, strong command of the English language and efficient keyboarding skills
• The position requires patience, hard work and attention to detail
• A firm grasp of basic computer skills, major internet browsers and Windows OS is required, and candidate must learn to efficiently navigate WyzAnt's administrative system
• Candidates must have earned a bachelor's degree or higher. Relevant, consistent work experience may be considered in place of a 4 year degree.

Compensation:

• $14/hr starting with full benefits and bonus potential.

Hours:

• 40 hours per week. Hours of operations are 9am-5pm Saturday and Sundays and between the hours of 8am and 8pm Monday-Friday. Current department needs include night and weekend availability. Flexibility is required.

Benefits:

• Health and dental
• Fully stocked kitchen for breakfast and lunch
• Paid vacation