DialogTech (formerly Ifbyphone) powers human connections in a digital world. As the market leader in call analytics and optimization, we provide data-driven marketers with an end-to-end call attribution and conversion platform. This delivers transparency and control over every conversation, so companies can optimize lead generation, map the full path to conversion, and increase sales conversions.

Thanks to smartphones, consumers are calling businesses to engage in conversations at record rates throughout every stage of the customer journey, and at DialogTech we are changing the world of voice communications for our customers. We enable our customers to better attribute, route, personalize, and handle their voice interactions at each stage of the marketing and sales processes.

We are looking for a Customer Success Specialist in our Chicago office to join the DialogTech team. The Customer Support Specialist will be responsible for providing assistance to clients in a variety of areas including technical support, sales, training, and other related areas.

You will be successful in this role if you can:

• Manage inbound support requests from clients and sales using a queuing system
• Manage technical pre and post-sales support calls, from initial contact to issue resolution
• Assist clients with payment processing
• Conduct product training via phone and web conference tools
• Participate in quality assurance tests for new products, as needed
• Assist customers with the purchasing and porting of telephone numbers
• Escalate issues to the telco and engineering departments as needed
• Participate in off hours support rotation

The skills and experience you will need are as follows:

• Possesses a great attitude and real passion for assisting clients
• Detail oriented with excellent communication and organizational skills
• Bachelor's degree strongly preferred
• Internship or work experience in a Customer Support related role a plus

At DialogTech, we hire SWANs, Smarter than average, hard Working, Ambitious, and Nice – we make every minute count and have fun doing it. Be a part of a team pushing the boundaries of technology! Join us at one of the 101 Best Places to Work, five times running, and an Inc 500 fastest growing company!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.