Data Operations Manager
Be the first of your friends to declare, “I love where I work!” and actually mean it. Laugh hard and work hard with some of the best and brightest in the tech industry.
With a career at Grubhub you can order your cake and eat it, too!
Some Challenges You’ll Tackle
Responsibilities:
- Manage a team of up to twenty Associates and Specialists, including a Team Lead and Team Coordinator
- Strategize and define the team’s daily/monthly/quarterly goals & priorities
- Held accountable by the Sr. Data Operations Manager for team’s ability to hit goals/KPIs and is expected to communicate the team’s progress towards all goals to the Sr. Data Operations Manager and cross-functional stakeholders
- Anticipate and prepare for significant impacts/changes to the team through the use of reports and statistical analysis as well as consistent communication about ongoing and future projects
- Lead continuous improvement, customer experience and change management efforts on a recurring basis, as needed
- Maintain the optimal team headcount by continuously forecasting staffing needs and communicating needs to human resources, staffing agencies and training team
- Support the Team Lead and Coordinator with escalated issues from Associates and Specialists, restaurants and other internal departments
- Coach and support all team members with their career development on a monthly basis
- Create and maintain a fun culture and environment in alignment with the Grubhub values
Requirements:
- Bachelor’s degree
- 3+ years’ experience managing resources
- Lean Six Sigma Green Belt or higher preferred
- Able to create reports in Salesforce.com is preferred
- Able to use mathematical functions, create charts and pivots tables in Excel and Google Sheets
- Experience working with vendors
- Experience in sales or customer service is preferred
- Critical thinker with strong analytical skills and attention to detail
- Strong prioritization skills and ability to meet tight deadlines
- Effective communicator with a knack for articulating the problem and collaborating across teams