We are seeking a Desktop Support Analyst to join our dynamic team at Akuna Capital. This person will primarily be responsible for providing day-to-day technical support to our users and managing our desktop infrastructure. The ideal candidate will be self-motivated, proactive, and able to take ownership of projects and problems with minimal supervision.

What you’ll do as a Desktop Support Analyst at Akuna:

• Day-to-day responsibilities include system analysis, monitoring as well as workstation support
• Assist users of all technical skill levels in logging and resolving IT-related issues
• Incident resolution for conference rooms, printers, copiers, scanners and other office equipment
• Manage the employee entry and exit process, setting up equipment and accounts
• Investigate new products and techniques to improve efficiency and performance in our environment
• Manage the procurement process, placing quotes and managing equipment, ensuring it is ticketed and logged properly

Qualities that make great candidates:

• Comfortable with Windows and/or Linux
• Ability to learn and apply new concepts quickly
• Team player with the ability to build relationships with multiple teams
• Excellent oral and written communication skills
• Ability to make sound decisions in a fast-paced, high-pressure environment
• Familiarity with Bash scripting and/or PowerShell scripting is a plus