Desktop Support Technician
Overview
kCura is a global company with team members who are driven by our customers to build exceptional software for them to use every day. Our product, called Relativity, handles large volumes of data and helps corporations, law firms, and government agencies solve their own unique data problems.
The way we work together is centered on our core values of collaborating, communicating, pushing to exceed expectations (even our own), being humble, and having fun while we do it. We enjoy ourselves, give back, and work (and play) hard together. If this sounds like the place for you, check out the details of this position below.
As the Desktop Support Technician, you will be responsible for working on advanced computer technologies such as system image management, hardware, software, storage, networking, and operational support for kCura employees. The Desktop Support team works under general direction of managers and senior team members.
Responsibilities
• Oversee image management for employee device set ups, user accounts, and access to resources
• Control hardware and software assets as they relate to the end user
• Respond to complex requests for assistance in person, via phone, and electronically
• Troubleshoot and resolve complex problems for all networked devices (desktops, laptops, tablets, cell phones)
• Configuration, deployment, and troubleshooting of workstations
• Manage frequent requests by contributing to an online knowledge base and procedures documentation
• Evaluate and contribute innovative technology solutions, and IT project-assigned tasks
• Maintain software and hardware inventory
• Available for remote after-hour on-call support from assigned shift coverages, as needed
• Log all help desk interactions
Qualifications
Minimum Qualifications:
• At least five years of technical support experience
• Advanced A+ related skills including ability to build, setup, maintain PC’s.
• Advanced skills in troubleshooting, configuring, and maintaining Windows 7, 8 and 10 in a Windows Server 2012, OS X, iOS, Android, in networked environments.
• Ability to setup and troubleshoot wireless networks.
• Enthusiasm for technology, systems, and customer support
Preferred Qualifications:
• Experience with SCCM, Active Directory, and Microsoft Office applications, especially Outlook, Word, and Excel.
• Networking knowledge & support including, wiring, TCPIP, DHCP & DNS knowledge.
• Excellent interpersonal skills, strong written and oral communications skills, ability to handle multiple tasks required.
• Experienced in Apple Device solutions – (Apple iPads, Macbook Pro, iMac).
• Excellent Desktop software knowledge - Modern browsers, hardware, software, and networking concepts
• General knowledge of virtualization and cloud-based concepts
• Logical troubleshooting progression
• Attention to detail
• Ability to work independently and as part of a team
• Analytical problem solving abilities
• Excellent interpersonal and teamwork skills
About Us
Our software has more than 130,000 active users in more than 40 countries from organizations including the U.S. Department of Justice and more than 190 of the Am Law 200. We have grown significantly over the last several years and continue striving to build software that helps solve our customers’ toughest e-discovery and unstructured data challenges.