OpinionLab is looking for a DevOps Engineer that is highly collaborative and has the technical acumen to join our Chicago, based team. OpinionLab is the global leader in Voice of Customer (VoC) feedback innovation, serving a prestigious client list that includes nearly half of Fortune 50 organizations such as Wal-Mart, Bank of America, Ford Motor Company, and many more. With real-time listening solutions for every brand touch point, this pioneering VoC platform invites consumers to share input in their own words, at anytime, from anywhere, helping organizations collect, understand, and leverage both structured and unstructured customer data. For over a decade, hundreds of the world’s leading brands have looked to the familiar [+] feedback symbol to better acquire, engage, and retain customers through an approach so streamlined it’s groundbreaking: listen always, listen everywhere. The result is actionable customer insight that sparks foundational improvement to companies’ products, people, and brands.
As a DevOps Engineer, you will work closely with other highly skilled engineers and architects to design and build the next-generation of our SaaS VoC platform. Your expertise building scalable cloud hosted platforms with open source tools will be critical in this role. To join our team, you must embrace and thrive in a collaborative, team-oriented, environment that focuses on delighting our customers via high-quality and timely delivery.
Key Responsibilities include:
- Ensure the continual functioning of mission critical operations
- Collaborate with all members of the technical staff in the delivery of best-in-class technology solutions
- Build new infrastructure in AWS with Chef
- Build a Continuous Delivery pipeline utilizing Jenkins and testing plugins
- Develop logging, monitoring, and alerting systems using Ruby and stats
- Build dashboards of system, application and business metrics
- Troubleshoot environment and application issues along-side the Development team
- Participate in work planning
- Provide input to personnel skill and contribution evaluations
Desired Skills & Experience:
- Experience building and supporting a SaaS cloud based infrastructure
- Experience supporting software development organizations in release management and large scale software deployments, including content integration software and strategies
- Demonstrated experience managing Rails & Java(Clojure) applications
- Demonstrated experience managing MySQL and PostgreSQL databases
- Demonstrated experience managing Elasticsearch and RabbitMQ
- Strong security background and experience with PCI or other similarly regulated compliant environments
- Familiarity with security compliance standards
- Experience with mission critical applications and infrastructure
- Thorough knowledge of TCP/IP networking and Internet
- Programming skills in Ruby &/or Python
Compensation:
- Commensurate with experience.
- Benefits include medical, dental, life and disability insurances, paid holidays, vacation and sick days, 401K with employer match, FSA plan
To apply for this job, please send a cover letter detailing your abilities and your most recent resume to [email protected], or fill out our resume submission form by following the link to the left. Only qualified candidates will be contacted.