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Digital Product Owner - Enterprise Customer

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77 West Wacker Dr (35012), United States of America, Chicago, Illinois

Digital Product Owner - Enterprise Customer

The Enterprise Digital API Team at Capital One offers a unique opportunity to work within an entrepreneurial team yet have the resources and tools of a larger company. Our group is driving enhancements both within and across many Capital One lines of business. You will have the opportunity to play a pivotal role in improving the online customer experience for users of Credit Card, Banking and other Capital One products.

The Enterprise Digital API Product Manager is responsible for strategic product initiatives and associated customer experience, from idea to rollout. The product manager will work closely with servicing experience teams to identify and develop new product enhancements, perform business case analysis, obtain acceptance from stakeholders for the recommended initiative, document requirements, and prioritize the enhancement within a combined delivery roadmap. Our Product Managers collaborate with the UI design, marketing, analytics, branding, technology, compliance/legal, operations, and lines of business stakeholders to understand the feasibility and subsequent deliverability of the solution.
The Enterprise Digital API Product Manager role requires a mastery of product & project management, an instinct for developing compelling user interfaces and user experiences, optimized to financial products, and the technical aptitude to collaborate with technology development teams. The Digital Product Manager will be proficient in agile development practices and must have experience as a “product owner” in an agile team. Product managers must have a fun and energetic personality with a “make it happen” attitude.

Duties and Responsibilities:

Have a passion for outstanding customer experience across all consumer touchpoints, digital and non-digital.
Implement User-Centered-Design methodologies and research to achieve high user value and satisfaction.
Have a strong aptitude for great digital design and its impact on customer engagement.
Product owner responsibilities within an agile team, specifically documenting user stories, acceptance criteria and user interface design
Drive day-to-day prioritization of work operations, projects and scope, troubleshoot reported issues
Define, analyze and communicate product roadmap aligned with business objectives and supported by business cases, market research, customer data and competitive analysis.
Interface to partner Enterprise Account Servicing Experience (EASE) team to support delivery of Enterprise Customer strategy within a single account servicing experience.
Promote and create customer loyalty through highly innovative, quality driven product strategies and feature sets
Document and prioritize product specifications including goals, use cases and requirements
Work with a cross-functional team to translate customer needs and technology directions into new features and services
Gather customer feedback to validate that the product works against stated metrics. Prioritize and deliver necessary enhancements

Responsibilities:

The successful candidate will be able to understand customer expectations; authentication security industry best practices; current gaps & technical constraints; participate in developing the roadmap; drive requirements and ultimately partner with IT Delivery, Operations, enterprise teams (e.g. Legal, Compliance). The Product Manager will be responsible for communicating within the cross-functional team and on behalf of the team to stakeholders and executives.

The ideal candidate will possess:

Leadership experience, including demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other teams
Experience with various project management methodologies like agile, waterfall, etc.
The ideal candidate will possess:
Excellent presentation skills, comfortable presenting to senior leadership
Great translators; able to speak the language of Tech and of Business teams
Strong attention to detail, combined with ability to see and explain the big picture
Ability to deal with ambiguity, change, and shifting priorities

Basic Qualifications: - Bachelor's Degree or Military Experience
- At least 3 years in Digital Product Management

- At least 2 years of team management experience

Preferred Qualifications : - Master's Degree in Business, Marketing or Business Administration (MBA)
- New Product Development certification (NPDP)
- Business to Consumer (B2C) Product Management background
- 5 years in Digital Product Management
- 5 years of team management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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Cynthia Puryear

Enterprise Supplier Management, Chief of Staff Office

A HARMONIOUS APPROACH

Refreshing takes priority here

Whether logging time with family or hitting the gym, Cynthia Puryear relishes the ability to take time off and feel rejuvenated in her role. What makes it happen? She credits a culture of understanding and flexibility, along with different resources (think: live exercise classes) that facilitate unplugging. “At the end of the day, it’s not one-size-fits-all, and I love that,” she said. For example, that could mean taking advantage of initiatives like “Invest In Yourself Days,” which Puryear enjoys using to read up on public relations industry material and concentrate on her own development.

Having work-life balance makes all the difference in the world. I find myself more refreshed, more rested and more creative, which all leads to me being a great contributor to my team.

Dave Rodgers

Unit Manager, Credit Card Division

SOLID SUPPORT

A considered approach to remote work

Remote work suits each individual differently. As a unit manager in the credit card division, Dave Rodgers finds the remote experience “very rewarding,” highlighting its benefits for collaboration, teamwork, work focus and problem-solving. And that environment supports more than just productivity. Rodgers said the company created the space to have open and substantive dialogue around social injustice over the past couple of years. “The level of vulnerability in sharing concerns and the willingness to listen created even closer relationships across teams,” he said.

The success of working remotely is based on the culture that has been created and the technology that we have in place.

Renee McKeon

Vice President Experience Design

CREATIVE ENGAGEMENT

Connecting with customers and users

Renee McKeon is emphatic about ensuring people are poised to succeed as they create “iconic customer experiences” for both colleagues and customers. “The best way I can do this is to ensure I help bring out the best in my teams and ensure we’re having fun along the way,” McKeon said, detailing her leadership style as grounded in ingenuity, kindness and respect. And while her team has tallied plenty of wins thus far — like making improvements to Capital One’s Auto Navigator tool — the leader is amped up for the future: “I’m excited to build on our momentum and reach for the stars.”

I believe in the good in people, and I want to cultivate that. I work to really see and hear people, and to help them make the most of their talents.

What are Capital One Perks + Benefits

Capital One Benefits Overview

At Capital One, we're committed to ensuring you and your family feel supported and cared for, and we know that your benefits play a large role in that support. Our goal is to provide a comprehensive and competitive set of benefits that offer the flexibility and choice to meet the diverse needs of all associates. We want each of you to Be Well physically, emotionally, and financially.

Culture

Volunteer in local community

Volunteer projects are encouraged and supported by Capital One through both traditional monetary contributions and flexibility to participate in associate-led initiatives.

Partners with nonprofits

Capital One’s philanthropy program provides grants to organizations that support education, financial literacy and community development, including affordable housing and small business development.

Open door policy

OKR operational model

Team based strategic planning

Pair programming

Open office floor plan

Flexible work schedule

Remote work program

Diversity

Documented equal pay policy

Dedicated diversity and inclusion staff

Mandated unconscious bias training

Diversity manifesto

Mean gender pay gap below 10%

Diversity employee resource groups

Business Resource Groups (BRGs) play an important role in attracting world-class talent, developing tomorrow’s leaders, engaging and retaining our diverse workforce and enhancing our workplace.

Hiring practices that promote diversity

Our professional recruiting teams focus on attracting underrepresented talent for our key business roles, including analyst, product, and tech roles across varied tactics and connection points.

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Capital One offers two flexible spending accounts (FSAs) – a Health Care FSA and Dependent Care FSA – administered by Anthem.

Disability insurance

Capital One automatically provides full-time associates with Short-Term Disability and Basic Long-Term Disability coverage at no cost. You have the option to purchase Supplemental Long-Term Disability

Dental insurance

Capital One offers coverage through Delta Dental to help you maintain your smile through regular preventive care and treatment for any dental problems that may arise.

Vision insurance

To help you keep life in focus, vision coverage through Anthem Blue View Vision provides benefits for eye exams and vision correction treatment.

Health insurance

Our medical plans provide comprehensive and affordable coverage for a range of health care services and are designed with the ability to be flexible and choose which benefits work for your needs.

Life insurance

We provide full-time and eligible part-time associates with Basic Life, and Accidental Death and Personal Loss (AD&PL) Insurance at no cost.

Wellness programs

Mental health benefits

Capital One's Employee Assistance Program provides a robust set of services including telephonic, virtual and/or face-to-face counseling, legal and financial assistance, ID theft recovery, and more.

Financial & Retirement

401(K)

Through automatic payroll deductions, you may contribute up to 50% of your Annual Benefits Salary (base salary, shift differential, bonuses, commission, incentives and overtime) to your account.

401(K) matching

Capital One will match 100% of the first 3% of Annual Benefits Salary that you contribute, plus 50% of the next 3% of Annual Benefits Salary that you contribute.

Employee stock purchase plan

You can elect to contribute between 1% and 15% of your base salary** to the ASPP and receive a partial match on your contributions from Capital One. **Includes standard pay and any commissions

Charitable contribution matching

Child Care & Parental Leave Benefits

Childcare benefits

The Bright Horizons Care Advantage Program provides alternative child and adult care options during a lapse or breakdown in normal care arrangements.

Generous parental leave

Flexible parental leave options are available to full-time associates at the time of their child’s birth or arrival in their home.

Family medical leave

Adoption Assistance

The Adoption Reimbursement program provides financial support to full-time associates who are building their families through adoption.

Vacation & Time Off Benefits

Generous PTO

Paid holidays

Paid sick days

Office Perks

Commuter benefits

Company-sponsored outings

Company-sponsored happy hours

Onsite office parking

Recreational clubs

Relocation assistance

Fitness stipend

Home-office stipend for remote employees

Onsite gym

Professional Development Benefits

Job training & conferences

Tuition reimbursement

Lunch and learns

Promote from within

Mentorship program

Continuing education stipend

Continuing education available during work hours

Online course subscriptions available

Customized development tracks

Paid industry certifications

Additional Perks + Benefits

Capital One’s perks and benefits are progressive and industry leading. We have always believed in the importance of providing comprehensive and expansive benefits to complement and contribute to our associates’ total compensation package. For example, we were one of the first major companies to offer same-sex marriage benefits back in 1997 and we have since continued to build our benefits portfolio to include a host of other LGBTQ+ friendly offerings, from fertility coverage to reimbursements for associates who chose to build their families through adoption and surrogacy, to domestic partner benefits and health coverage for gender reassignment. In addition, Capital One’s campuses offer fitness facilities, cafés and, at certain locations, onsite health services for associates and their families. Our benefits package is unique as it provides flexibility for you to determine your path to health, wealth and life support.

View full list of perks + benefits

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