Outcome Health (formerly ContextMedia) delivers better health outcomes and impacts the human condition positively through technology. Founded in 2006 by Rishi Shah and Shradha Agarwal, the company has doubled each year in its scale of technology implementation at outpatient health care facilities, business partnerships with global life sciences and medical device companies, product innovation and team growth. Decision platforms such as digital anatomy boards, interactive educational tablets and mobile connectivity in consultation rooms deliver measurable outcomes through actionable intelligence on conditions, treatments and lifestyle changes to improve the quality of life.
WE ARE OUTCOME ACTIVATORS
We are a health-tech company on a mission to activate the best health outcome possible for every person in the world. We solve hard problems - healthcare is a fragmented industry and we’re transforming it by creating an ecosystem through our technology platform that brings together all the players to collectively improve patient outcomes. Our team is entrepreneurial and thrives in ambiguity with a strong commitment to scrappy excellence to drive patient impact. We empower every Outcome Activator to own their decisions and outcomes in service to the mission, while also contributing to a collaborative environment that’s communally competitive.
With hubs in Chicago and NYC, we've been growing 100% YoY and will impact half a billion patient visits in 2017, as physicians, life science companies and patients adopt our technology platform to make better health decisions during the most critical moments of care. With 200,000 physicians already utilizing our portfolio of 5 products at their practices, we continue to bring a fresh outlook to our pursuits with humble invincibility, whether you’re a new addition or have been hustling with us since the beginning.
WHO ARE YOU
Member Solutions Executives (MSE's) own our client (member) relationships with on-site staff at physician practices and healthcare systems nationwide and proactively strengthen communication to understand their needs, capture feedback to help improve our product offerings, and quarterback upkeep and maintenance of devices. We strive for customer happiness, not just satisfaction, and measure this through NPS. The second key goal for the team is to introduce new (free) educational products to our members and get them excited and trained to leverage the latest technology to improve their workflow and fulfill their patient education needs. We don't have annual renewals or even contracts, but we have 98.9% retention due to the quality of our engagement.
As a leader for this team, your success will be determined by serving and empowering your team through training, mentorship, communication, creative problem-solving and understanding innovative ways to best deliver world-class service to our unique members. You will be responsible for:
- Scaling processes & strengthening internal communication;
- Studying pattern recognition for operational efficiencies;
- Synchronizing with others such as sales, marketing, engineering and media to deliver exceptional experiences to patients via our educational platforms.
A leader at Outcome Health is expected to take initiative, bring a diverse voice, be fearless in trying new ways to enhance our service and take ownership over outcomes aligned with business objectives. Our organization has a NPS of 46 and we strive to take it even higher.
You must be a problem-solver, exhaustive, and customer-centric. You can never be too prepared for a situation and when an unforeseen one arises, you’ll need to think on your feet. The Director of Account Management will need at least 7 years experience leading and managing a team, along with past experience in a sales and/or account management roles. We strongly believe in white-glove service for our member physician practices and want someone who has a passion for setting the performance bar high, enjoys the autonomy and responsibility of owning fast growth, and thrives in an energetic team environment.
Intrigued? The MSE team shared more - watch this video!