For more information, go to www.stats.com and follow STATS on Twitter @STATS_Insights.

Who You Are:

STATS is looking for a Director of Professional Services to create a professional services strategy for our organization in alignment with segment business objectives. You’ll direct teams involved in post-sale customer onboarding, product implementation, training and additional value-added services throughout the customer’s experience.  You’ll oversee the creation of Statement of Work, client pricing, project timelines and deliverables to ensure client objectives are being met.  

We’re looking for someone with extensive experience in growth-oriented enterprise software in product strategy, professional services, or business development, with demonstrated experience in crafting creative and innovative solutions to address business challenges. If you’re results-oriented, self-driven, willing to work with ambiguity, have a “can-do” attitude and thrive at building cross-organization relationships to accomplish program and organizational goals, you’re the type of person we’re looking for in this role.

What You’ll Do:

• Define and implement STATS’ Professional Services strategy
• Hire, develop, and retain a new Professional Services team to support the overall revenue objectives of the business
• Lead all aspects of Professional Services function, including client engagements, new product onboarding and additional services to solve ongoing customer needs
• Focus on solution design, project scoping, SOW creation and project management
• Actively manage performance against revenue and profitability targets; maintain control of project schedules, budget and risks, managing risk areas to ensure targets are achieved
• Identify new opportunities for Professional Services in the market to solve customer needs and create new revenue streams
• Develop business cases and collaborate with Product Management to launch new offerings and drive revenue creation
• Drive operational results in terms of customer satisfaction, expenses, budget, performance standards/metrics, services, programs and employees
• Ensure adequate level of resources in place to meet customer needs and sales demands taking responsibility for maximizing team utilization and resolving deployment issues
• Engage in customer negotiations and influence and persuade key internal and external stakeholders to achieve desired business outcomes
• Continually seek opportunities to increase customer satisfaction and deepen client relationships
• Identify opportunities to improve team efficiency
• Provide relevant market insight on a continuous basis as an input to Product Management for ongoing roadmap prioritization
• Interface regularly with customers to remain current on customer pain points and market needs
• Plan for team resourcing needs and manage and track team utilization and billable dollars to proactively address any issues to ensure team meets revenue and profitability targets
• Interface effectively with individuals at all levels and across all functions of the organization
• Contribute and collaborate with peers as member of the senior leadership team

What You’ll Need:

• Bachelor’s degree required, Master’s Degree or MBA preferred
• 10+ years’ experience in Professional Services or Consulting
• 4 + years of management experience
• Past success scaling a Professional Services organization within a high growth organization
• An ability to develop processes to manage complex implementation projects
• Experience with agile project management, agile software product development methodologies and with Software as a Service deployment models
• Proven expertise in devising and implementing processes and programs that improve efficiency and productivity, and directly contribute to the bottom-line
• Depth of experience in the support and delivery of complex data and/or application product portfolios, involving the management and coordination of distributed resources
• Experience drafting proposals and SOW’s
• Superior technical acumen and credibility with the ability to move seamlessly between big picture leadership and hands-on involvement in the product development process
• Strong empathy for customers and passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Enthusiasm and creativity to be a leader who can inspire others
• Excellent communication and presentation skills