Snapsheet is an insurance technology company bringing the future to auto claims processing. We build products to drive efficiencies using data and technology. When the insured is at their worst, Snapsheet is there to help! We are experiencing hyper growth mode — check out our open positions!

Director of QA & Training at Snapsheet

What You'll Do

We’re looking for an experienced claims manager with a strong understanding of State Regulatory Compliance, Quality Assurance Best Practices, Claims Training, and Reporting Team Performance. The Director of QA and Training will be responsible for identifying, understanding, and enforcing our carrier partner’s guidelines across our claims organization. This will be accomplished by being part of carrier on-boarding and calibration, implementing audit rubrics to monitor and measure adherence to guidelines, and design reporting and training curriculum to measure improvement in being 100% compliant to carriers' guidelines.

Responsibilities

  • Implement Directives to Maintain Product Accuracy while Reducing Audit Frequency
  • Monitor Staff Performance and Review Carrier and Individual Authority Limits with Directors of Operation
  • Facilitate Carrier Calibration
  • Digest and Deliver Carrier Audit and Calibration Feedback to QA Staff and Estimating Directors
  • Implement initiates to ensure process change accuracy
  • Manage QA Staff Production
  • Re-Audit and Calibrate Auditor Accuracy
  • Report on both QA and Production Staff Accuracy to Executive Level
  • Coordinate and Lead Continued Education Training Initiatives
  • Communicate QA and Training Initiatives to Both QA and Production Staff
  • Coordinate with Learning & Development Manager on New Hire Training Initiatives

Qualifications

  • 5-10 years of experience with a top 20 carrier in the QA function
  • Minimum of 2 years within leadership position
  • Experience in developing and implementing QA and Training Initiatives
  • Strong analytical capabilities with a history of developing KPI dashboards for senior management
  • Proven experience managing teams as well as managing complex processes
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Why work with us
We are the company that sets the standard for excellence across the insurance industry. The innovative solutions we develop touch every part of the industry. Because of our impact, the expectations of customers and carriers will forever be changed on a global scale. We attract, select, and retain the best talent by offering career development opportunities, a collaborative work environment, and continuous investment in our people.
Culture
Every member of the Snapsheet family embodies our core values. We are committed to honesty, trust, and transparency. We do the right thing - even when no one is watching. Integrity is the foundation for everything we do and passion is what drives us to the next level.
Perks & Benefits
Traditional benefits like health, dental and vision insurance, a flexible PTO Policy, casual dress code
Intramural sports teams, cereal bar, beer on tap, happy hours and social gatherings
Game room with ping pong, foosball, darts, video games

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