Yello is reinventing recruiting by replacing outdated practices with innovative solutions. Organizations from Fortune 500 companies to high-growth start-ups use our technologies to modernize talent acquisition processes. Our culture emphasizes collaboration and supports rapid professional growth. At Yello, employees have the opportunity to solve challenging problems and provide an immediate impact.

Director, Sales Operations- SAAS Experience Required at Yello
Company Description:

Yello’s talent acquisition software helps companies reinvent how they recruit, to hire the right candidates at the right time. Our client-partners include more than 70 Fortune 500 companies and dozens more high-growth organizations.

We’re proud to be a 2016 Built in Chicago Moxie Award winner for Best B2B Company and an Illinois Technology Association CityLIGHTS Award winner for Outstanding Technology Development. We continue to grow quickly, and we’re looking to hire people who believe nothing is impossible, love to learn and be curious, can be accountable for success, always enjoy the journey and will own their personality. If this is you, come grow your career with Yello.

About The Role:
The Director Sales Operations (DSO) manages support functions essential to Salesforce productivity. These include planning, reporting, sales process optimization, sales job design, sales training, sales program implementation, quota setting and management, sales compensation design and administration, and recruiting and selection of sales force talent.
The Director of Sales Operations also:
  • Drives and coordinates sales forecasting, planning, and budgeting processes used within the sales organization. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization s planning efforts. As needed, coordinates planning activities with other functions and stakeholders within the firm.
  • Provides counsel to the Executive Vice President Sales & Account Management, in implementing sales organization objectives that appropriately reflect the firm’s business goals.
  • Ensures sales reports and other internal intelligence is provided to the sales organization in a timely manner.  Develops new reporting tools as needed.  Coordinates with sales leadership to lead efficient and accurate sales force reporting initiatives.
  • Supports the equitable assignment of sales force quotas and ensures quotas are optimally allocated to all sales channels and resources.
  • Works to ensure all sales organization objectives are assigned in a timely fashion.
  • Partners with sales leadership to identify opportunities for sales process improvement.  Facilitates successful implementation of new programs through the sales organization by ensuring a well-defined, efficient sales process is in place.  Fosters an organization of continuous improvement.
  • Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. Recommends revisions to existing reports, or assists in the development of new reporting tools as needed.
  • Implements enabling technologies, including CRM, to field sales teams. Monitors the assigned sales organizations compliance with required standards for maintaining CRM data. Works closely with sales management to optimize the effectiveness of the firm’s technology investments.
  • Works closely with senior sales leadership to define the optimal performance measurements and performance management programs required to ensure sales organization success.  Aligns reporting, training, and incentive programs with these performance management priorities.
  • Works closely with sales leadership, to establish a sales force onboarding and training plans focused on developing and reinforcing critical sales competencies.
  • Oversees the delivery of field and HQ training to sales and sales support personnel.
  • Provides input to sales leadership in the development and administration of sales incentive compensation plans and programs.
  • Works with Accounting, Finance, and Human Resources, to provide assistance with sales incentive compensation administration on an as-needed basis, or when required to arbitrate or clarify the application of sales compensation program policies and procedures.
  • Represents sales in directing and supporting the consistent implementation of company initiatives.
  • Builds peer support and strong cross functional internal-company relationships with other key management personnel.
How You'll Make An Impact:
As our sales operations pioneer, you will: 
  • Contribute to the achievement of sales, profit, and strategic objectives for the business unit supported.
  • Be accountable for the on-time implementation of sales organization quotas and performance objectives.
  • Be accountable for the thorough implementation of sales organization-impacting initiatives.
  • Be responsible for the efficient allocation of technology, support, and training resources impacting the sales organization.
  • Be accountable for accurate and on-time reporting essential for sales organization effectiveness
  • Contribute to the achievement of strategic objectives defined by sales management.
What We're Looking For:
  • Four-year college degrees from an accredited institution
  • Minimum five years in sales operations, business planning, or sales support management role in a business-to-business SaaS sales environment
  • Experience successfully managing analytically rigorous corporate initiatives
  • PC and Salesforce CRM proficiency (SFDC certified admin preferred)
  • Sales Management experience is a plus
What You Can Expect From Us:
  • You will report to Executive Vice President of Sales & Account Management
  • You may directly manage a support staff made up of administrative Specialists, Sales Operations Coordinators and/or Analysts
  • You will also foster a close, cooperative relationships with peer leaders and other senior executives on our world-class team
Additional Information:

At Yello, we work together to improve the hiring experience and power recruitment programs. Every Yello team member is empowered to grow each day and achieve new career accomplishments, and we always make time to celebrate team members’ successes. Our Loop office is steps away from public transportation, overlooks Lake Michigan and our open concept office offers plenty of space to collaborate with colleagues, or to work independently. We offer health, dental and vision insurance, a competitive 401k match, a reimbursement for fitness memberships and support for ongoing learning. Above all, we look forward to coming to work each day to solve interesting problems and make the impossible, possible.

  • Yello is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
  • Candidates local to Chicago are preferred.
  • You must be authorized to work in the United States, full-time, for any employer.
  • Must be able to sit or stand for continuous periods of time
  • This role frequently communicates/interacts with individuals, must have strong written and oral communication skills

  • Yello reserves the right to assign or reassign the responsibilities and requirements to this job at any time 

Company Reviews

At Yello, I’m able to solve problems, build great technologies and see projects through from start to finish. I feel like I’m part of a company where I make a difference and am rewarded for new ideas.
Derrick Neier
at Yello
As a college intern with Yello, I attended the company’s annual conference and was able to see first-hand the impact Yello’s technologies have on some of the world’s biggest companies. That’s what drew me in and now, five years later, I still enjoy working to make a difference for our clients.
Danny Davidson
at Yello
I wanted to have a big impact on a small company and really be part of its growth. That’s exactly what I’ve been doing at Yello. I genuinely have fun at work because I couldn’t ask for better colleagues, enjoy the work I do and learn something new every day.
Kerry McCourt
at Yello
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Why work with us
We are trailblazers in our space and we continually strive to learn and grow, but there is always time to celebrate our achievements and milestones. We dress casually, have one of the best views in the city and employee ideas are heard from day one. At Yello, team members are genuinely interested in learning from one another and solving challenging problems. If you are looking for a company that has a start-up feel, as well as solid funding and stability, then you’re a natural for Yello!
Our Loop office is steps away from public transportation, overlooks Lake Michigan and our open office offers plenty of space to collaborate with colleagues, or to work independently. We offer health, dental and vision insurance, a competitive 401k match, a reimbursement for fitness memberships and support for ongoing learning. Above all, we look forward to coming to work each day to solve interesting problems and make the impossible, possible.
Perks & Benefits
You’re covered: Yello provides Blue Cross Blue Shield health insurance, as well as dental and vision insurance.
Plan for retirement: Yello offers a competitive 401k matching program.
Go on vacation: With unlimited vacation, you can take time off whenever you need it.
Keep active: Yello sponsors office sports leagues and offers discounted memberships to Chicago Athletic Clubs.
Continue to grow: Yello is dedicated to supporting career progression through professional development opportunities, mentorship and continued education.
Stay healthy: Yello offers healthy catered lunches each week and a fully stocked kitchen with fresh fruit and snacks.

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