Early Morning/Overnight Final Resolutions Representative
Why work for Enova?
We value putting the customer first, and on average, over 90% of our customers are satisfied with the service they received and would recommend our products to a friend. That’s all due to our excellent Customer Service team, but we need your help to make our team even stronger!
With career development opportunities and employee recognition programs, we give you the resources necessary to own your career. The successful candidate will have a genuine enthusiasm for providing a great customer experience, will possess excellent decision making skills, and is someone who is driven to succeed in a fast paced, ever-changing environment.
Are you excited about this opportunity? Read on...
What you'll do as a Final Resolutions Specialist:
- Take inbound calls, make outbound calls, or communicate via email to customers
- Handle escalated customer complaints via telephone, email or written correspondence
- Respond to written customer correspondence-Handle incoming/outgoing mail correspondence
- Respond/research debt management claims by telephone, mail and email
- Respond/Research debt collection agency queries
- Respond to legal escalations.
- Research death claims
- Set up arrangements for repayment for customers in hardship and past due accounts
- Assist with processing legal claims as needed
- Assist with compiling quality tracking reports (survey responses, customer complaints)
- Use JIRA (internal ticketing system) for responding debt management, collection agency and customer queries-Perform other functions as assigned by management
- Handle all special circumstance situations (Power of Attorney, CCCS, Death of a customer, etc.)
You’re right for this job if you have:
- High school diploma or GED
- A stable job history
- One year of experience dealing with complex, escalated customer issues
- Proven experience succeeding in a metrics-driven environment
- The ability to speak to prior goals and performance metrics
- Excellent professional verbal/written communication and interpersonal skills
- Flexibility and ability to quickly adapt to change
- Show an unyielding commitment to a team and department through an excellent attendance record
- Ability to work independently
- Computer savvy (word processing, data entry, internet, spreadsheets
Shifts available:
Shifts available starting at 2am and 4am
Pay and Benefits:
This position pays a base salary of $16.00-$17.00 per hour plus the opportunity to earn competitive incentives
Temp-to-Hire and Direct Hire opportunities available!
Location:
175 W. Jackson, Chicago IL 60604
About Us:
Enova is a multinational company based in Chicago, IL that uses technology to develop innovative financial products and services for individuals and businesses. We have unique technology, analytics and customer service capabilities that let us rapidly evaluate new data sources to offer consumers and small businesses the right amount of credit or financing when and how they want it.