SMS Assist is looking for an Employee Relations Manager to join our Human Resources team!

When most people think of HR, they think traditional, stuffy, boring. We are anything but that. We need an HR Employee Relations Manager who thinks outside of the box as well. 

As an HR Employee Relations Manager, you will specialize in supporting our people. In the HR Employee Relations Manager role, you will collaborate with each business unit proactively to ensure employee success and will implement performance plans when needed. As an HR Employee Relations Manager, you will listen to employees as issues arise and work with them to find a resolution. You will complete stay interviews to keep a pulse on our talent at all times. Additionally, as an HR Employee Relations Manager, you should already be familiar with the laws and regulations that employers and employees should follow. With that knowledge, you will assist in creating, implementing and executing our workplace policy.

Our HR team functions well together and we help each other out with various events and projects. Don’t be surprised if your 11:00 AM meeting is a brainstorm for how we can better attract talent, the next hour you are working on building a new promotion procedure and you end your day on a recap meeting with one of our business units. Every day at SMS Assist is different and the HR Employee Relations Manager role is no exception.

We are looking for our HR Employee Relations Manager to be an innovative self-starter. To take on this role you need to be someone who sees a problem and finds a solution & you don’t need a ton of guidance to get it done. Our HR Employee Relations Manager will have worked within an HR Function before – you’ve hired people, had difficult conversations, implemented new processes and executed change within an organization. You think like a business owner, with strong empathy for our people. You are smart. You are quick to implement. You see a process & ask why. You understand employment law and know how to keep us compliant. You don’t mind getting your hands dirty. You are organized. You are a strong communicator. You are our HR Employee Relations Manager.

 
Responsibilities of the Employee Relations Manager:

• Provide customer service to our business units and employees.
• Complete exit interviews, employee surveys, stay interviews and report back with results.
• Facilitate insight and guidance for people development processes including performance management, annual reviews, training, coaching and mentoring.
• Ensure we are compliant in all day-to-day relations with employees.
• Create & implement new processes, procedures, and policies.
• Demonstrate and share knowledge of federal, state and local employment laws.
• Analyze data to create & present reports on topics including: turnover, exit survey responses, headcount reports and more.
• Maintain accurate data within our systems.
• Actively look for new vendors to innovate our current processes & systems.
• Partner with Business Units to continually evaluate and measure successes on an ongoing basis.
• Will partner with Director of HR to help with investigations and partnering with internal counsel to assess the company’s exposure to potential claims involving terminations, complaints, harassment and discrimination allegations.
• Work closely with managers and Director of HR to address employee relations concerns including performance plans, corrective actions and involuntary exits.
• Maintain appropriate confidentiality in dealing with company and employee information.
• Other projects, reports etc. as needed.

Requirements of the Employee Relations Manager:

• Bachelor’s degree with at least four (4) years of progressive HR experience.
• Must have an innovative, creative and disruptive outlook on the future of HR.
• Un-matched communication skills. You can eloquently express exactly what needs to be said. even in tough situations. You can also deliver a compelling presentation & a well written proposal.
• Passion for people. You want to get to know the 500+ humans in this organization on an individual level.  
• Confidence to speak as the expert in tough situations and ask questions.
• Ability to build rapport with multiple stakeholders.
• The ability to solve complex, often ambiguous issues. In our experience this is because you collaborate well.
• Problem-solver through and through.
• Proven ability to deal with and resolve confidential, and sometimes complex, situations while providing flexible solutions.
• Full understanding of employment laws, policies and procedures.
• Understanding the value of customer service in the HR environment.
• HR certification is a plus.

HR Employee Relations Manager internally will be called Employee Relations Lead. The Employee Relations Lead will report to the Director of HR.

SMS Assist is an EEO employer.