JOB SUMMARY:

Responsible for problem-handling processing from the user community. 

ESSENTIAL JOB DUTIES:

• Coordinates problem-handling process for the information technology department

• Duties include problem definition, research and resolution of less complex situations

• Responsible for managing and updating user’s requests that are pending using help desk tracking system

• Responsible for one-stop problem resolutions

• Performs administrative tasks involved with creation, deletion and changes in user’s network accounts

• Provides feedback to the team leader on key issues that affect IT services availability

·         Advises users on system outages

OTHER JOB FUNCTIONS:

• Installation, configuration and troubleshooting the following
  software products; Microsoft (MS) Office Suite, MS Windows Operating
  Systems, MS Active Directory, Email (Exchange) Systems, Anti-Virus
  products, Anti-SPAM products, and Remote Access methods

• Responsible for administrating Microsoft Active Directory, Exchange systems, S2 Security, and Cisco Unity Communication Systems

• Troubleshoots network and voice connectivity issues

• Troubleshoot printer and copier connectivity issues as well as monitor toner levels

• Configuring and troubleshooting mobile devices; Blackberry, iPhone, Droid

• Other duties as assigned

SKILLS, EDUCATION AND EXPERIENCE:

• BS in computer related field preferred but not required. (Equivalent experience will suffice)

• Strong technical background on IBM PC/AT compatible type of hardware and peripherals
• Working knowledge of mobile devices; Blackberry, iPhone, Droid

• Working knowledge of DHCP, TCP/IP, and DNS

• Experience with Ethernet network environment and peripherals
• Experience with Microsoft products; Windows 7, Office 2010/2013/2016, Active Directory, Exchange 2010, O365

• Strong customer service skills

• Strong analytical skills

• Strong prioritization and multitasking skills
• 
  
• Work as a team member

• Work in a fast paced environment

SMS Assist is an Equal Opportunity Employer (EOE)