Facilities Director, America
The Team: The Corporate team unites a variety of functions at Morningstar including design, marketing, finance, quality, human resources, corporate communications, legal, compliance, strategic planning, and technology with the goal of keeping our business running smoothly. Each of these functions plays an essential role in supporting our company’s infrastructure, day-to-day operations, and ongoing strategic initiatives.
The Role: The role is based in Morningstar’s downtown Chicago headquarters. Spread over 9 floors, showcasing Morningstar’s unique design and housing 1,200 of its employees. It also comprises a portfolio of nine smaller locations throughout the US and Canada. The role is key to keeping this a pristine space for our customers, employees and partners. Amongst other key requirement, you will oversee the management of our facilities and office in these locations. Our facilities are an important contributor to making Morningstar a great place to work and visit as a client, job applicant or vendor. As important is our ability to continue key business processes even when our facilities are not available or accessible.
- Oversee Morningstar’s American and Canadian facilities, reception and office management teams; enhancing team engagement and performance.
- Manages facilities staff to deliver expected service levels to the client within the prescribed budget.
- Responsible for facility inspections for quality assurance on a periodic basis.
- Motivate, lead, coach and monitor the performance levels of all team members ensuring the delivery of excellent service by maintaining high staff morale and team spirit
- Lead emergency preparedness efforts
- Implement and monitor adherence to global facilities policies and procedures.
- Ensure that all facilities are maintained in sound condition to ensure a safe and efficient work environment for personnelEnsures facility procedures comply with local, state, and federal regulations.
- Manage facilities and physical security incidents and crises as they occur. Coordinate response to enterprise facilities incidents by facilitating communications, assisting with the business recovery process, and organizing root cause analysis and corrective actions.
- Provide leadership for the successful implementation of facilities projects (office moves, space restacks etc.)
- Proactively manage complicated facilities matters that arise in the US and Canada and other service issues to ensure timely resolution
- Prepare and monitor operating budget and ensures all associated activities are accomplished within budgetary considerations
- Plans and monitors appropriate staffing levels and utilization of labor, including overtime.
- Prepares and delivers performance appraisal for staff.
- Ensure all required utilities are available and monitors site utilization.
- Maintain positive relationships with tenants, sub-contractors, suppliers, architects, consultants, and employees
- Lead by example and models behaviors that are consistent with the company's values.
- Other duties may be assigned.
Requirements
- Minimum of 10 – 15 years’ experience working in a facilities management.
- Minimum of 10 years of management experience.
- Customer-oriented with a strong service mentality.
- Must be a results-driven, process-oriented individual obsessed with continuous improvement.
- Strong problem solving skills—the individual identifies and resolves problems in a timely manner and gather and skillfully analyze information.
- Strong planning and organizational skills—the individual prioritizes and plans work activities, uses time efficiently and develop realistic action plans.
- Ability to adapt – the individual will need to adapt quickly to changes in scope or direction and be flexible to adopting changes quickly.
- Bachelor’s degree
- Excellent written and verbal communication and interpersonal skills